Adrian Peers Email & Phone Number

Barcelona, Catalonia, Spain

Europe

Global

Management of global team responsible for all customer implementation activity (solution definition to programme implementation). Portfolio annual spend value $30 billion USD. Results: YoY average implementation time reduced from 65 days to 18 days. Migration of customer accounts from third party platform (TSYS) to proprietary platform (TAG). Results: migrated annual spend value $30 billion USD. Third party annual cost saving c$12 million USD

London, United Kingdom

Global operating model programme management including embedding performance management best practices, evaluating and implementing new service capability, all underpinned by defining the service strategy for Finance Operations

Barcelona Area, Spain

Accountable for implementing and maintaining a homogenised control environment across Zurich’s primary Shared Service centres in Barcelona, Bratislava and Krakow, and the Finance Operations Business Process Outsourcing (BPO) providersEstablished a consistent approach to Shared Service Centre governance and BPO performance management. All underpinned with a mechanism to track and report Key Performance Indicators and key measures

Barcelona Area, Spain

Programme Director of global Finance Operations transformation including Accounts Receivable, Cash & Bank, and Accounts Payable that manage the processing of billions in Gross Weighted Premiums annuallyOperational excellence programme set the foundation for people, process and technology components for the next evolution of Finance Operations in North America, Europe and AsiaPac

Northampton, United Kingdom

Accountable for the business case and business outcomes for a multi-million pound transformation programme in the commercial card space. Led one of three work streams to deliver a new platform for Small Business commercial card application processing and on-boarding. GCP Transform was one of ten strategic transform programmes in Barclays pioneering the way in agile deliveryBuilt and rolled out a new processing platform into the online, telephony and the branch channels to process c80k Small Business applications a year. Delivered a slick new customer experience using prototyping and customer-led design and overhauled the back end processing resulting in a c50% reduction in manual intervention and faster card-in-hand time for customersDirected a sprint team of 15 people across Dallas, UK and Pune, interacting with the GCP ExCo to provide updates and inform design. Introduced customer and colleague feedback sessions to inform the experience build

London, United Kingdom

Worked across Barclaycard and Barclays to create new distribution channels and build new product functionality using the Groups’ digital assets and customer touch points for the Digital Marketplace offers businessEstablished and built relationships at director level across the Group (PCB, Wealth, Benefits and Pensions, BBS), which led to identifying integration opportunities and building propositions for MyBarclaycard app, Pingit, Barclays World app, bFlex electronic point of sale finance, Barclaycard Arena iBeacons, My Rewards Discounts and cashbackProduct owner for offer partner API integrations – led a feature team (Scrum Master, two developers, Business Architect, Front End Designer and a Tester) to establish connectivity to partner platforms such as TravelZoo and Mighty Deals, which was essential to sourcing offer content

London, United Kingdom

Member of the Digital Marketplace Executive Committee tasked with establishing a new digital retail offers business based on big data within the operating environment of Barclays Bank. Included managing the ExCo agenda, maintaining momentum on addressing key issues, troubleshooting, governance and communications.Designed a culture program, which was rolled out across the entire UK team (115 employees) to instill a positive mindset and can-do attitude into day-to-day working. This included co-locating the team by sourcing and negotiating a prime office location in Shoreditch and overseeing the design and equipment sourcing

Northampton, United Kingdom

Member of the GCP Performance Board and GCP’s extended ExCo. Established and evolved a high performing diverse team. Grew and adapted the team to manage change in business needs throughout the 3 year tenure; Year 1 post-platform migration fixes and service improvement with key supplier. Year 2 building the core product set and international expansion. Year 3 extending the product set and responding to regulatory change demandsDelivered pioneering products and created new channels: Google Adwords card, Contactless, Ireland direct issuing, Tiered Interchange, 6 new languages and over 20 different marketsBuilt and embedded the change initiation framework. Established appropriate processes and forums to control the volume of change activity resulting in a single method to initiate GCP change and a prioritised list of projects

Northampton, United Kingdom

Established Barclays Branch network as a key customer recruitment channel. Reviewed, devised the solution and implemented a new approach to corporate credit card sales in Barclays’ branches increasing take up by 700%Delivered the first commercial Visa CodeSure card pilot. Collaborated with Deloitte and Visa Europe to establish the World first Emue card pilot used for generating one-time use passwords for VPN connectivity. This project won an award for Best use of Innovation in the 2009 Visa Card AwardsDelivered the largest commercial card programme (240k customers and £130m turnover). Delivered new bespoke product for a government scheme which included developing a pilot in 36 days. The governing body cited the project as best in class implementation and was mentioned in the Prime Ministers’ speech. 2009 Visa Card Awards finalist

Northampton, United Kingdom

Conducted an end-to-end lean review of Fraud Applications. Key deliverables included a robust approach to capacity planning, shrinkage management, productivity management and workflow managementManagement of Fraud partnership activity. Ensuring operational readiness for the Argos and Thomas Cook joint ventures. Working closely with Partnerships, Change Delivery and First Data to establish solution on strategic platform and supporting Fraud operating modelFraud Department lead for Card Platform Programme. Capture and submission of Fraud requirements to feed into the strategic platform initiative. Specifically requested to lead work by Director of Risk Operations

Northampton, United Kingdom

Barclaycard Secure. Implementation of an online verification service to combat card not present fraud. Responsibilities included UAT design and testing, live pilot approach and implementation leading to full solution roll out. Marketing and communications. Intercept In4mer. Focused on automating the risk profiling and update process of the high-risk postcode data used for secure card delivery. System and process design, business case development, supplier sourcing and project delivery. In4mer solution was the winner of the 2005 Financial Sector Technology Award and one of five finalists in the 2004 National Business Awards for Best Use of Technology

Northampton, United Kingdom

Co-ordination of the sales and marketing activities in Europe and the Middle East identifying opportunities and proposal creation developing a competent knowledge of varied and complex consultancy solutions relating to telecommunications fraud and revenue assuranceConsultancy assignments: Provision of fraud training for a Latvian telephone operator based in Riga. Bad debt analysis including fraud identification and categorisation for a large South American telephone operator, Telefonica, based in Rio de Janeiro, Brazil

Bsc (Hons), Computing & Management

Activities and Societies: Kickboxing Club Chairman Computing and Management (BSc)

4 A-Levels, 9 Gcses, Business Studies, Information Technology, German, Sports Studies

Activities and Societies: Kickboxing, Hockey, Rugby, Cricket, Combined Cadet Force, Table Tennis