Adrian Pina Sanchez Email & Phone Number

New York, United States

- Provide desktop and remote support to more than 2,000 users in New York and the Dominican Republic- Backup and prioritize tickets from users experiencing issues related to hardware, virtual machines on AWS, applications, networking, issues with their domain user, permissions, and policies.- Assist the Human Resources department to process requests for entry and exit.- Create, support and maintain end user accounts, distribution lists, security groups and shared mailboxes through Active Directory and the O365 administration portal.- Install, configure, and troubleshoot software packages, including operating systems and third-party applications.- Create and deploy desktop images per organization standard- Maintain asset inventory tracking system.- Perform internal movements of the user's desktop as necessary.- Work closely with the Networks department located in New York in the implementation of policies, installation of equipment, IDF, switches, Firewalls and AP in the Dominican Republic.

Santo Domingo, Distrito Nacional, Dominican Republic

- Install and configure network equipment such as switches, APs and Firewalls.- Manage the domain server by creating users, permissions and policies.- Manage the telephone exchange. Configure extensions, groups, IVR, etc.- Manage the database server and accounting systems.- Manage the Microsoft 365 and GSuite portal in the creation of users, distribution list, groups, rules, policies, mobile administration, etc.- Assist the Human Resources department in the entry and exit of personnel.- Provide support to users who experience problems with hardware, applications, network, email accounts, domain, VPN, printers, etc.- Contact suppliers to quote and purchase equipment, software and licenses necessary for the organization.- CCTV administration

Santo Domingo, Distrito Nacional, Dominican Republic

- Troubleshoot any issues with the application used by the bussines - Domain users and email configuration- Create, modify and disable users in the Active Directory- Work in the deployment of end users equipment for new projects in the company

República Dominicana

Ingeniería, Tecnologias De La Informacion Y Comunicacion

Tecnico Superior, Redes De La Informacion