Adrian Q. Email & Phone Number

• Developed and refined content strategies at Slidebean to align with brand objectives and enhance audience engagement.• Utilized data to drive measurable results, allowing for further optimization of content strategies.• Executed comprehensive SEO strategies to raise domain authority and improve search engine ranking positions for targeted keywords, considerably increasing traffic.• Managed, curated, and wrote a newsletter to over 135K active users while maintaining favorable performance indicators, increasing user engagement and retention.• Planned and implemented segmented user audiences to optimize email communications, contributing significantly to attributed revenue while utilizing data and A/B testing to ensure continuous improvements in conversion rates.

Costa Rica

• Designed and implemented an automated onboarding email system for a new subscription type, driving substantial conversion growth in the first 6 months.• Conducted extensive A/B testing and audience optimization for product marketing campaigns, resulting in measurable LTV increases.• Owned, monitored, and reported customer acquisition, churn, and retention metrics for premium subscriptions.

Founding member of the Global Business Services Hub for the Americas region.• Established baseline KPIs and policy standards for customer service operations to enhance service quality and customer satisfaction.• Led pilot projects and process improvement efforts to define SOPs and team priorities through data-driven decision-making.• Developed and maintained a comprehensive knowledge base for the team to ensure effective customer support.

Costa Rica

• Analyzed user feedback and data trends to improve platform experience.• Collaborated with product teams to prioritize bug fixes and feature requests.• Handled escalations and complex scenarios requiring multi-team collaboration.

Costa Rica

Technical Degree, Web Design And Development

Sciences Of Mass Communication, Mass Communication/Media Studies, Incomplete Bachelor'S