•Supported Director and Project Managers in the execution of a Mega-Project responsible for deployment of the latest pharmaceutical Oracle point of sale platform, specializing in technical expertise.•Managed successful relationships with project staff, pharmacists, associate vendors, VP and business partners.•Worked closely with the Director, Project Managers, technical staff, and business partners, to support the successful development and implementation of project schedules.•Coordinate and led National IT hardware field resources to perform pharmacy hardware and software upgrades.•Monitor, track, resolve and escalate critical pharmacy operational issues to leadership.•Lead a team of 40+ contractors to help successfully implement new ePIMS systems nationwide at over 420 pharmacies.•Updated and maintained project schedule as per customer requirements through interfacing with the Director, Project Managers, Vendors and various Project Team Members.•Provided leadership and training technicians on detailed processes and procedures.•Setup user roles and groups in Active Directory including; windows credentials, lotus notes, share point, network shares, administrative privileges, citrix portals, etc.•Built and configured over 10,000 workstations upholding strict security requiring PCI Compliance, McAfee Anti-Virus, HIPS, SolidCore, Site Advisor, White Lists.•Installed hundreds of PCs and peripheral devises including: VeriFone Credit Card signature pads, Biometric finger print readers, document and barcode scanners, receipt printers, and label printer, as well as smart cabinetry systems intellicab.•Installed and configured server- side print queues for newly deployed equipment, including High Availability Print Infrastructure with redundancy and load balancing.•Documenting and keeping accurate spreadsheets and data throughout every service area to SharePoint•Creating technical documentation for critical application installation and troubleshooting procedures

•Supported Project Managers in the execution of a Mega-Project responsible for rolling out the latest pharmaceutical Oracle point of sale platform, specializing in technical expertise.•Managed successful relationships with project staff and pharmacists and associate vendors and business partners.•Worked closely with the Director, Project Managers, technical staff, and business partners, to support the successful development and implementation of project schedules.•Updated and maintained project schedule as per customer requirements through interfacing with the Director, Project Managers, Vendors and various Project Team Members.•Facilitated on-time and efficient completion of technical projects and advancements in pharmacies while minimizing impact on business operations.•Provided leadership and training technicians on detailed processes and procedures.•Employed MS Visio to develop complete project roadmaps, charts, and process documentation. •Schedule and conduct meetings daily, recorded minutes•Reported overall project status to stake holders•Monitor task assignments and completion•Assign appropriate skill resources to task/resource allocation•Incorporate quality improvement recommendations to improve overall project execution •Used project tracking tools MS Project and Excel to plan and execute project schedule •Built and configured over 500 workstations upholding strict security requiring PCI Compliance, McAfee Anti-Virus, HIPS, SolidCore, Site Advisor.•Installed hundreds of PCs and peripheral devises including: VeriFone Credit Card signature pads, Biometric finger print readers, document and barcode scanners, receipt printers, and label printer. •Installed and configured server- side print queues for newly deployed equipment.•Documenting and keeping accurate spreadsheets and data throughout every service area.•Creating technical documentation for critical application installation and troubleshooting procedures.

•Responsible for refreshing outdated PCs with newly leased equipment.•Monitor trouble ticket/service requests queue via Remedy•Contact BP and trouble shoot issues as they occur in a timely manner. •Responsible for backing up/restoring valuable personal setting/information.•Prioritize work according to severity level•Uphold organization policy and protect and secure confidential and private information.•Create user profile and lotus notes accounts for new business partners, supply BP with appropriate software for job responsibilities.•Excellent troubleshooting skills with the ability to communicate both written and verbally in the most professional manner.•Document issues and their resolutions in detail and maintain accurate records.•Driving in the field up to 100 miles a day.•Responsible for asset management and asset tracking.•Interview clients to identify special considerations and other settings prior to replacement of workstations.•Train business partners on company policy and procedures.•Diagnose and troubleshoot various day to day pc and printer related issues.•Create daily progress reports and update asset tracking.•Adaptable to change in process or policies frequently as they occur.•Professional appearance and behavior, including punctuality, works well with others