Help Desk ManagementReporting of Helpdesk ResultsResolution of Client IssuesStaff Management and Team building

Systems AdministrationAll system admin tasks required for a small office.Project ManagementProject managed eziKey 2.0 software rewrite and upgrade.Customer Support Manage and provide all aspects of customer support.

Use specialised metering systems to provide efficient and reliable remote meter readings. Assist the meter provider and metering technicians in the validation and testing of metering installation operations. Data retrieval, data analysis, data validation, substitution and estimation of complex electrical data within strict guidelines of the NEM Metrology Rules and Regulations, AEMO and ISO Accreditation requirements. Provide efficient and reliable processing and delivery of meter consumption and standing data to level expected of NEM Requirements. Maintain an effective Meter Data Customer records and filing system (including contract records and monthly Invoicing records) to facilitate delivery of meter data information to appropriate internal and external people in an accurate and timely manner. Ergon – Joint Market Transaction CentreRecently, Ergon and Energex merged several business departments to form the Joint Market Transaction Centre (JMTC). I was solely responsible for collection and validation of Ergon Interval (Remote Interrogation) Data and achieved a AEMO ranking of 1st in the second month of the new JMTC. I was part of the testing team for JMTC processes relating to the Data Quality department. This involved creating the testing plan in HP Quality Centre, performing the testing and recording testing results.Seconded to Network Monitoring & Projects (NM&P) department for 4 months, I worked on various projects. I successfully automated several labour intensive processes using Excel macros to process data files. Saving the team literally hundreds of hours of labour. Developed systems to expedite data cleansing of standing data in MV90 utilising ODBC to extract data and VBA / Excel to manipulate data.Developed many reports to aid in the analysis of data from MV90 and Toht.During my time with NM&P, I was part of the Program Acceptance Testing team for the latest version of MV90.

Information Technology and Services, Construction.Systems Administration – management of a multi-site network. Manage and provide Desktop Support to all levels across multiple sites.Planning, implementation and management of ERP / MIS system (Microsoft Dynamics Nav / SQL server) across the business. Investigate, analyse and improve the IT and business systems.Manage procurement of IT hardware, software and licensing. Managing IT security and user access/permission levels

Application Developer