• Monitor and utilize the Georgia Medicaid Management Information System (GAMMIS) and other resources to resolve claims processing issues within assigned territory.• Compile and submit all training/workshop provider feedback reports to supervisor within three (3) business days of completion of all training/workshop sessions.• Assist in the planning, organization, implementation and execution of multiple Medicaid fairs which provide information and assistance to the provider community. • Conduct new enrolled provider training sessions as needed.• Assists Field Service Representatives (FSR) with on-site training seminars and workshops, as needed.• Develop and maintain relationships with multiple client (Georgia Department of Community Health – DCH) policy manual subject matter experts in order to establish a collaborative relationship and to keep abreast of program specific policy changes that affect the provider community.• Lead Training on several key topics including New Employee Orientation, Medicaid Applications, Provider Enrollment Credentials Verification and Medicaid Member Enrollment.• Manage the storage and archival of all training related documentation, presentations, lesson plans, agendas, exercises and exams.• Ensure the privacy and protection of client data by working with the Account Security officer to communicate and reinforce HIPAA regulations.• Update and edit existing system navigational manuals as well as functional area procedural manuals on an as needed basis.

•Screened HR related inquiries and handles concerns with appropriate HR Business Partners.•Managed concerns on an upmost confidentiality and discretion level•Screened HR inbox emails, and prioritizing items that need immediate attention.•Created reports using Excel to create a query of active employees used by entire Human Resources team.•Processed payroll, expense reports, invoices, and benefit enrollments.•Managed all unemployment claims from the workforce commission. •Managed HR activities, which include onsite visitors, first day preparation, orientation, and separation process.

•Minimize delinquency by resolving past due accounts •Communicate with clients whose accounts are delinquent to negotiate resolutions •Send correspondence in accordance with company policies and procedures •Ensure accounts are worked according to business strategy and within Quality Assurance guidelines•Educate clients about terms of contract•Collect in accordance to all state and federal laws

•Created value for shareholders through efficient operations and profit management and appropriating cost controls with a 15% growth•Managed daily operations inclusive of; scheduling labor, managing product delivery to end user and developing team morale•Empowered business decisions that greatly affect the branches bottom line which led to a 10% increase•Managed profit-loss by following cash control and security procedures•Managed inventory, labor management, and financial reviews with a result of 9% increase•Managed and maintain corporate commercial accounts•Marketed to local business partners and build long-lasting relationships with key business decision-makers