Adrian Rocha Email & Phone Number

Indianapolis, IN, US

New York, NY, US

Own and lead client projects focused on improvement, optimization and transformation; build strategic roadmaps and implement themLead and communicate regularly with project teams and representatives from various functional teams, including escalating matters; work in teams assisting clients across entire care continuum; validating and benchmarking current.

The Executive Relationship Management Team delivers a differentiated experience by serving as a trusted advisor to our customers by maximizing the value of our software, services and UKG network. Entrusted with approximately 190M in annual revenue in an effort to provide support to accomplish objectives by managing and coaching ERMs to establish.

Experienced Manager, with a proven track record of supervising teams of Customer Success Managers, leading them to be customer-focused, operationally excellent, and critical thinkers that love to leverage data and relationships to provide increasing value to our customer to achieve their business goals and objectives.

Proactively engage customers to enable them to maximize the value from UKG Solutions. Define and execute a strategy for maturing and expanding customer accounts by establishing and managing relationships with senior executives at some of the world’s largest enterprises. Establish a trusted advisory relationship that works to ensure customer’s satisfaction.

Lowell, MA, US

Focused on long term relationships with enterprise software clients. Starting with on-boarding new customers, through implementation, and over years identifying the value added Professional Services enhancements to meet a clients evolving needs, increase adoption and help advance a customer’s business goals and objectives.

Lowell, MA, US

Manage a team of consultants and project managers to ensure timely, efficient, and successful implementations both domestic and international.Provide technical and leadership guidance to personnel to ensure successful completion of deliverables on multiple projects simultaneously. In addition, provide personnel with timely, constructive, and actionable.

Lowell, MA, US

Managed a team of 8 responsible for development and delivery of training for our global workforce.Scheduled the right course at the right time to meet the needs of the entire organization. Developed and maintained a new hire onboarding program resulting in a 50% reduction in ramp up time for consultants. Defined and trained the curriculum that explained.

Lowell, MA, US

Establish certification criteria for various partner levels & relationshipsDefine Learning Paths for various roles in alliances both domestic and internationallyInterface with disparate Kronos groups to provide a single point of contactDefine metrics and reporting requirements to measure the quality of the training, SW implementations, and implement.

Lowell, MA, US

Develop and deliver advanced courses for employees and customersDevelop telephony domain training for internal and external customersResponsible for configuration training of internal and external customersDeliver training for International employeesResponsible for certification of field instructors