Adrian Rolon Email & Phone Number

Charlottesville, Virginia, United States

• Customer-focused server with 10+ years of customer service experience• Trained new employees on policy and procedures weekly• Mediated problematic situations and managed to resolve issues of this kind• Coordinated service standards with kitchen, bartenders, and management

• Provided customer support to 100,000+ employees of seven large corporations• Utilized Excel formulas to calculate eligibility of company stock contributions for retirement• Verified customer profiles and answered policy questions related to ESOP accounts• Collaborated with business account managers when solving customer account issues• Record detailed notes in customer account database ESOP Connection and spreadsheets• Distributed sensitive retirement plan information to consumers through email, fax, mail

Charlottesville, Virginia Area

• Handled permit inquiries for residential and commercial consumers• Identified appropriate permits, explain zoning and home occupation clearances, farm buildings• Referred consumers application for review to appropriate staff • Collected permit fees as cash payments and provided written receipts • Organized plot and plan files and maintained records per Albemarle County regulations

Charlottesville, Virginia Area

• Trained new employees on customer service best practices• Answered escalated customer account issues • Processed customer payments using database• Managed international accounts

Christiansburg, Va

• Provided excellent customer service to consumers of DISH for retention • Provided technical support to customers experiencing weak internet and cable connection• Reviewed, adjusted billing and answered questions regarding account• Offered services to DISH customers and created accounts

Bachelor Of Science In Business Administration (B.S.B.A), Cybersecurity Minor, Information Technology

Associate Of Science - As, Business Administration, Management And Operations