- Monitor and respond to all incoming touches via CRM and SaaS software; various email accounts; phone numbers and voicemail inboxes.- Manage shift scheduling across a dozen cities for 50+ tour guides at a time, while maintaining guide relationships and accounting for requested days off and city-specific events that would affect tour itineraries- Create tour itineraries in each city and send detailed requests to affiliates, adapting to specific tour needs and necessary route/itinerary changes- Train and lead guides through the process of solving tour issues as they happen. Some common issues include: late guests, unexpected affiliate unavailability, having to eject drunk or offensive guests from the tour, vehicle issues, transportation or rental cancellations, etc.- Be the first point of contact for all tour guides and guests, connecting them to others as needed for assistance- Create and modify existing workflows to become more efficient, using the Google Suite as well as various programs- Coordinated with members across all company departments to solve problems and create solutions for tour guests and guides- Lead experiences for dozens to hundreds of guests, educating them while responsibly serving alcohol.

Engage customers while providing a smooth sales experience. Manage team members' schedules and duties, championing a fun and inclusive work culture. Collect and count transactions amount, reporting both income and expenses. Restock inventory as needed, working with other departments and documenting shared inventory. Clean and manage facilities, ensuring readiness for other consumers and workplace members. Capture positive moments for guests and promote them via social media.

Engaged with customers as their first point of contact and completed daily tasks to ensure all elements of the business were operating smoothly and efficiently. Regulated retail inventory and created documents to track product quantities. Explained pricing and processed payments for customers. Answered questions while showcasing facilities and handling dogs. Evaluated dogs and trained employees on proper handling methods and how to circumvent or deescalate emergency issues. Kept dogs and their owners happy by creating and championing a safe, clean environment. Lead and coordinated shifts of dog handlers and desk attendants. Assigned tasks to a diverse group of employees.

- Meet potential clients face-to-face to discuss their home condition, negotiate home sale price, and explain transaction details- Place signing throughout the greater Phoenix area, marketing to appropriate neighborhoods for homes for sale- Meet with contractors to discuss necessary rehab work on properties- Stage homes for photographs and presentations- Tend to properties by replacing flooring, performing yard work, and enlisting services for other necessary jobs

- Delighted and engaged store guests. Properly greeted store members, solving their problems through sales of the best products to fit their needs. All while maintaining a healthy customer relationship in the department of Home Appliances, as well as throughout the store- Over $200,000 in sales generated within 4 months

- Opened a new district office in East El Paso- Responsible for acquiring office lease and obtaining office furniture & supplies- Responsible for all recruiting and sales operations- Primary office sales trainer, interviewer, and active recruiter- Managed hiring and payroll operations for receptionists and sales representatives

- $50,000+ career sales of CUTCO Cutlery- Set up in-home, face-to-face product demonstrations with clients over the phone through means of referrals, cold calls, door-to-door, and company leads

- Consistently recognized for sales leadership- Personally managed a team of up to 50 or more representatives

- Operated both 2-day and 3-day long training seminars for up to 40+ representatives at a time- Trained and managed a staff of at least 5-10 Assistant Managers concurrently, while playing a key role in the recruiting of new representatives

- Ran over 400 interviews, in groups and one-on-one, face-to-face- Recruited directly from collegiate and high-school campuses while screening potential applicants in-person- Marketed for local offices through use of flyers and social media- Trained and oversaw receptionists while also screening and setting up applicants over the phone for interviews

- Ran over 400 interviews, in groups and one-on-one, face-to-face- Recruited directly from collegiate and high-school campuses while screening potential applicants in-person- Marketed for local offices through use of flyers and social media- Trained and oversaw receptionists while also screening and setting up applicants over the phone for interviews