Adrian Sherman Email & Phone Number

Columbia, South Carolina

Indianapolis, Indiana, United States

Atlanta, Georgia, United States

- Effectively manage a portfolio of 100+ projects across Missouri, Arkansas, Kansas, andOklahoma encompassing various fire protection aspects, including fire alarms, sprinklers,backflows, extinguishers, and emergency/exit lights.- Establish and nurture relationships with high-profile clients such as Bloomin Brands,KinderCare, Lowes, Intown Suites, and others, addressing their fire protection needs,conducting routine inspections, and ensuring complete satisfaction.- Maintained continuous, transparent communication between clients and partnerorganizations throughout the restoration process, consistently meeting or exceeding KeyPerformance Indicators (KPIs).- Conducts daily analysis, auditing, and approval of invoices, demonstrating strong financialacumen by consistently maintaining a minimum profit margin of 30%.- Actively participates in weekly meetings to assess and enhance partner and customercompliance, delivering detailed updates on pending open work orders via Excel, and addressing any potential shortcomings in KPIs.

Atlanta, Georgia, United States

Augusta, Ga

- Learned how to operate a branch location while making sure the customer service score (SQI) is above 80% - Cooperated with several insurance companies to make sure their insurers are put into vehicles no later than fifteen minutes since the reservation was created - Adequately assessed overdue fees and created ways for customers and/or insurance companies to fulfil outstanding balances by submitting roughly 40 extension reports weekly - Drove rental vehicles to affiliated body shops to check customers in said vehicles in a timely matter while performing excellent customer service - Trained new hires (incoming interns) and contributed to retain a 100% retention rate by adequate and helpful guidance