I provide support for all clients devices to 10 officesCreate accounts for new users and reset passwords in ADSupport Microsoft Office productsProvide support for mobile devicesDeploy workstations and laptops; configured systems, ensured network connectivity, and installed and tested hardware and softwareUtilize Norton Ghost and Acronis to image workstations & laptopsSupport remote offices with DameWare Mini RemoteWrite procedure guideSetup Servers equipmentManaging backup with Symantec backup exec

Migrating Laptop & Desktop Users to Citrix SystemCopying DataImaging users laptop and desktopInstalling and configurating proprietary programs, printers and Outlook on CitrixTrain local techs when I in difference cities in

Performs maintenance of personal computers and peripheral equipment, identify problems and provide appropriate solutions.Reports on common problems and complaints, escalating network troubles to second- level support.Diagnoses and troubleshoot a wide range of hardware and software related problems.Planning and Implementation of rollouts, to include: OS, software, security patches, and printers.Installing and configuring new software. Coordinate reparations with repair vendors.Maintain accurate inventory and repair records.Effectively prioritize and execute tasks in a fast-paced, high-pressure environment.Assists with administrative duties such as scheduling, payroll, purchasing, and accounting.Interviewed job applicants, complied with all company hiring policies and assisted center manager with the hiring of team members.Provided key operator services that include correcting stoppages by making minor adjustments, in accordance with equipment manufacturer's operating guides. Produced single or multi-color documents requiring the merge of covers, text, indices and related items.Performed all phases of equipment set-up, operation and routine maintenance. Maintained equipment and supplies, to include cleaning and repairing. Provided customer service, by anticipate customer needs, suggest alternatives and problem solving. Took customer orders, gave pricing information, performed consultative selling to customers, and explained the benefits of digital printing technology to customers.Performed multiple tasks at the same time, by using automatic equipment capabilities.Operated binding and other auxiliary equipment.Produced work in accordance to pre-established priorities of customer projects. Operated the Point of Sale terminal (POS), handled money and made change.

I was a PC consultant

in the Network Computer Services doing the following task:Ghosting and imaging of workstations and laptops with Norton Ghost.Swap out and replacement of workstations and laptops.Utilize automated deployment methods to setup desktop workstations.Setup and configure desktop operating systems and software.

• Ghosting and imaging of workstations and laptops with Norton Ghost.• Captive image of workstations and laptops• Swap out and replacement of workstations and laptops.• Diagnoses and troubleshoot a wide range of hardware and software related problems.• Setup CDStor.• Replaced RAM• Assisted with development and implementation of software library.• Assisted with deployment of hummingbird/DMS, document management system. • Planned and organized hardware center.