As a liaison improved communication between hospital departments resulting in faster handling of subject matters. I work with registered nurses to improve data results capturing more RN hours worked bringing down the ratio of indicators tracked like falls and infections to number of nursing care hours worked. Consolidate the Call Center volume data for senior management to present utilization statistics and distribute this volume data to medical practices and corporate management clients across NH. Responsible for planning, gathering, and entering large volumes of nursing data to the National Database of Nursing Quality Indicators (NDNQI). Extensive data entry and work with nursing clinical excellence staff to identify data discrepancies, improving data collection, and driving down error rates.Utilize data from query results developers supply to clean, validate, and analyst data, then delivering spreadsheets to be used in reference tables and dashboards.

Prepared monthly, quarterly, and yearly statistical reports and ad hoc reporting.• Self-initiated a monthly audit that find over 300 undocumented surgical cases, with the recovery of +$850,000 in reimbursements for the practice.• Assisted lead pediatric neurosurgeon with annual data gathering for U.S. News & World Report.• Created a report on capacity utilization of in-house specialized Upright MRI, aiding decision making on maintenance and acquisitions. • Conducted patient demographic research to determine where patients came from, that lead to an additional clinical office opening in the Charlotte region.• Reported capacity utilization data for the Imaging Department’s MRI and CT scanners.• Documented Physical Therapy appointments for performance metrics.• Supplied hospital clinical staff with CNSA information on a regular basis for multiple purposes.

PROFESSIONAL DEVELOPMENT (while raising young children) Continuing Education and Volunteer Work, Frederick, MD and Charlotte, NC MS Excel 2010 Advanced; MS Excel 2010 PivotTables; Graphic ArtVolunteer with several non-profit organizations: schools, churches; South Mecklenburg PresbyterianChurch: Co-Advisory Leader to Youth Group, Co-Chair Salvation Army Christmas Stocking Drive, and Children’s Sunday School Teacher.

Homeland Security Investigations, Mission Support, Executive Information:•Interim Acting Reporting Section Chief - received incoming requests for statistical data, assigned work, and reviewed completed work.•Prepared monthly, quarterly, and yearly statistical reports showing performance on contraband seizures, arrests, case disposition.•Identified statistical errors, resulting in the correction of miss-keyed information, and successfully captured critical data needed for statistical reports.•Justified funding for: Investigative Operations, manpower, IT updates, and equipment. Accomplised this by preparing ad hoc reports used by Congress, agency's headquarters and field offices.•Created 27 PowerPoint presentations used to show performance and assisted senior officials in making decisions.•Aided merging of two separate agencies: resolved duplication of efforts, integrated staff, and increased efficiency of business operations.•Prepared impact statements for IT projects and services rendered by Contractors. Reduced costs and assisted with financial forecasting.

Working for Presidential Appointees:•Assumed responsibilities on National Security issues during a three month assignment.•Created Enforcement's first Policies and Procedures Manual on interactions with the Law Enforcement Bureaus to facilitate better communication and coordination amoung the bureaus and the department.•Member and administrator of an interagency working group assessed and made recommendations on U.S. Secret Service workload and retention issues that resulted in additional funding from congress for staff, improved retention and ensured better work-life balance. •Forecasted budget funding requirements for the Treasury Department's law enforcement agencies in preparation for the 2002 Salt Lake City Olympics.•Participated in an independent review of an agencies Office of Internal Affairs.