I am looking for a fixer-upper with a solid foundation. I am willing to tear down walls, build bridges and light fires . I have great experience, lots of energy, a bit of that "vision thing" and I am not afraid to start from the beginning.Skilled in leveraging data-driven insights to enhance product adoption and customer success. Exceptional communicator with advanced problem-solving abilities and a passion for technology, dedicated to achieving and surpassing organizational goals in a fast-paced, global environment. A Contact Centre / Sales / Retention/Customer Services Director with a track record of building contact centres from scratch, developing under-performing organisations through strategic leadership and business transformation. Key areas of expertise include: assembling and leading high performing sales, retention and customer service teams; embedding effective performance management models to deliver performance through people; developing profitable sales channels from scratch; and engendering a culture of excellence in customer service, telesales and direct sales departments both in-house and outsource.
Listed skills include Call Centers, Outsourcing, Strategy, Telecommunications, and 39 others.
