Adrian Stevens Email & Phone Number

New South Wales, Australia

Gold Coast, Queensland, Australia

I am a confident leader with a passion for technology and a thorough understanding of business customers. I am responsible for leading a growing team of sales, technical & service experts who support Telstra business customers achieve their business goals through the implementation of technology. Working alongside the Sales and Operations Leads I have built a culture based on collaboration, innovation and excellence where the customer is always at the centre of every decision. My role is to provide advanced solutions and best practice guidance, make decisions based on commercial acumen and understanding of the market and provide feedback and insights into the TBTC channel team and senior Telstra stakeholders

Australia

Partner Manager for JB HiFi and The Good Guys, responsible for growth of Telstra's Prepaid brands including launching JB branded prepaid and development of the SMB growth strategy

Brisbane, Queensland, Australia

After a COVID19 related redundancy from my previous position, I am currently undertaking a contract with my prior employer, Telstra .Achievements• Nominated and Won the National Q2 High Performer Award (Top 5% Nationally)• Recognised for a monthly Brilliance Award for July

Gold Coast Australia

At Techwell Enterprise our team of enterprise solution specialists are experts in the creation, development and management of end-to-end mobile workflow solutions, design and deployment of Data & IP solutions, and unified communications solutions. Our knowledge and experience are in integrating Telstra's partnered products and services within complex customer environments. We have deep domain expertise across Telstra Enterprise and Government, with over 50,000 mobility devices, and more than 250 Corporate and Government customers under Enterprise-level management. With access to the latest technology and expert advice, our enterprise solutions specialists are highly skilled in identifying, designing and providing managed mobility, data, unified communications, managed UC and IoT device management services.Duties• Sales execution by establishing executive level relationships, nurturing existing clients and building additional adoption with both clients and partners• Sales growth via new business across Mobility – new, re-contracted and Managed Mobility services; UC and Collaboration, and Data and Network Services• Conducting meetings between senior Telstra management and Techwell senior leadership team• Acting as a specialist across enterprise offerings and knowing what the competition is doing• Identify process and strategy improvements to increase ROI for stakeholders• Support continuous improvement of the forecasting processAchievements• Lead Specialist for Techwell’s newly created product suite, including managed desktop & security services to the SME/Mid-Market. This was the 3rd attempt by the business to gain traction in the IT services space and build out the companies thirst for annuity revenues• Retained a strategic customer account Seymour Whyte, in a deal valued at $650K for the mobile voice, $185K managed service and an option to bid for a managed TIPT solution worth $250K+ within 2 months

Pottsville, New South Wales, Australia

I manage and own a chilled café/restaurant/bar in the NSW Northern Rivers. Our philosophy is to use locally sourced produce wherever possible, supporting our local farmers.Supporting a team of 6 who provide a friendly and warm experience to all who visit. Morning and afternoon trade is café style with quality food + drinks catering for all food requirements, with a slant towards plant based food.Dinner is a mix of tapas style food in a relaxed setting under festoon lights with an amazing vibe. The bar is stocked using a mix of local options and an amazing array of Australian wines and spirits.

Gold Coast

Working with C- level managers and stakeholders to understand customers’ business and ICT strategy; gaining an understanding via consulting of the customers' business challenges to design and deliver a mobility solution to achieve business improvements & efficiencies, a competitive edge in their market segment, improved profitability and development of new revenue streams.Using mobility as an enabler to mobilise people, business process and assets through solutions (Telstra mobile networks, M2M/IoT, application development, enterprise mobility management).Duties• Supporting 2 teams across metropolitan Brisbane & the Gold Coast; the range of products/solutions was mobile centric as a Specialist, with reliance on partners and vendors which required careful management and engagement• Fostering revenue growth, achieving sales targets through varying solutions, as well as engaging with training & development for the wider sales teams• Developing and maintaining a strong sales pipeline through regular consultation with the Account Executives and Sales Manager’s with notable focus on the key accounts in the portfolios to maximise sales return and profitability• Focus on customer retention ensuring a managed service was included as part of every sales opportunityAchievements• During my tenure, the revenue grew year on year: 8% year 1, 3% year two and 6% year 3• KPI’s were met each year and I was one of only a handful of Specialists nationally to achieve this• Utilisation of strategic vendor partnerships was key to success with bespoke mobile application builds through developers such as Readify and Ansible, as the catalyst

Gold Coast, Queensland

Our mission is to work closely with our clients to provide solutions which will deliver cost savings, improve customer service and increase productivity. My role as Senior Account Executive was to manage a small portfolio of 14 key customers on the Gold Coast, valued at $30M in annual revenue. Achievements• The only Senior Account Executive to meet the aggressive sales target and revenue number in this portfolio over the 9 years it was established (108% sales and 103% revenue)• Sold Telstra’s first TCCCP deal to JELD-WEN Australia, valued at over $1.2M p/a growing JELD-WEN’s revenue for the first time in a decade• Received a Group Managing Director (GMD), award for Q3 2015• Cisco Challenge winner 2015 It was my job to understand customer technical landscapes and key business outcomes, and align the correct solutions to suit. I recommended technical solutions that transformed customers' businesses, allowing them to provide the best experience to their employees/clients. This was conducted by designing, building and project managing the deployment of the following;o WAN and Managed Serviceso Contact centres/ IP Telephony solutions/ Unified Communicationso Cloud computing (MS Office 365)o Mobility including Managed Serviceso Core carriage and pricingAccountabilities:• Became the key strategic partner and established close working relationships across all levels of seniority, predominately C level Executives• Identified and forecasted short and long term communication requirements using CRM• Recommended opportunities for new product/packaging to marketing• Proactively developed business solutions to address particular customer situations with the view to maximising customer loyaltyOther duties:Meet and exceed agreed sales targets and revenue targetsRenegotiate contracts with clients ranging from core carriage, mobility and networkingWork to maintain set Net Promoter Score (NPS) targets and achieve 100% customer satisfaction

Exhibition St Melbourne

Supporting 2 x Senior Account Executives across 8 key accounts in the media and entertainment segment, my role was to ensure revenue growth and retention of customers from a mobility viewpoint. The prominent focus was on ensuring the customer retention was completed first and foremost.Achievements• Managed to resign Accenture to a 36-month agreement with a managed mobility solution via MSC valued at $520,000 over 36 months• Helped to maintain Sensis mobiles during a period of massive reduction and change for their business• Sold the largest DocuSign deal to date to KPMG, selling more than 2,500 licenses to their National Tax Department, initiating a staggering 3-month ROI, and resulting in a global deployment. This deal was valued at over $1Million to Telstra and was the catalyst to deploy globally throughout all areas of KPMGDuties• Driving and achieving incremental sales and revenue performance with aligned customers including pipeline development initiatives and developing/maintaining key customer relationships• Understanding the customer’s objectives, buying criteria and decision-making processes and forming business partnerships with a view to leveraging that relationship for sales + revenue outcomes, while promoting Telstra as a quality service provider

Exhibition St Melbourne

Acting as the customer advocate into Telstra, ensuring support groups have congruent goals and a clear visibility of how they can, and should, deliver to the customer. Achieving revenue, sales and NPS targets, and establishing strategic customer relationships and the ongoing development of relationships to achieve customer satisfaction.Duties:• Developing and closing sales opportunities in line with the account strategic direction with notable focus on Mobile Business Applications, IoT, M2M solutions and Managed tablet/mobile solutions• Developing a strong sales profile including lead identification, building relationships with key individuals, engaging Domain Specialists, and working with business partners and vendors alike• Qualification and verification of these opportunities and where appropriate input into CRM• Development of the sales pipeline, revenue and year on year EBIT growth and meeting set KPI’sContribution to pre-sale activities in the Sales Team including:• Industry/segment lead for transport and logistics/manufacturing, providing education and updates in accordance with this vertical• Research and analysis• Sourcing of product & solution information• Develop customer contact plans across multiple business units• Gain an understanding of the customer’s business direction and value drivers

Ballarat, Australia

A managed print business with an ICT focus centered on assisting SME clients with managed and hosted solutions. We provide clients with the "one stop shop" approach where they can obtain all of their print, IT and Telecommunication requirements.Duties• Managing key accounts ensuring client retention, revenue growth and customer satisfaction• Building and uncovering detailed knowledge of clients’ business practices and systems, and how these align to the customer's long-term objectives and strategy• Drive business initiatives, both internal and external, across multiple platforms and formats to drive sales, revenue, engagement, retention, and end user solutions• Creating new opportunities through business development• Act as an effective point of escalation for customers and stakeholders, as required, to manage and resolve service delivery issues, and support the sales process• Maintaining knowledge of systems & processes, telecommunications technologies, products and services

Ballarat/Western District

B & D Technologies Pty Ltd is a well established Information Technology company, servicing Ballarat and the surrounding region. Since the company’s inception in 1998, B & D Technologies has grown to become an Information Technology industry leader in South West Victoria. Although our core focus is on Business and Key Corporate customers, we still haven’t lost sight of the needs of home or student users. B & D Technologies evolved from a simple business; the business was initially focused on building and servicing affordable computers for a retail environment but soon grew into a total business solution centre. Recently, the business' staff numbers have grown up to 30, bringing extra skills and knowledge that are rarely seen outside of a metropolitan city. The most significant addition was the introduction of a Telstra Dealership. B&D now offer customers a total IT & T experience starting with IT support & advice and ending with Telecommunications recommendations and solutions. This niche was noticed and acted upon to provide a “one stop shop” experience, making life easier and simpler for our customers.