Multi-faceted role comprising predominantly of SharePoint, .Net and SQL support for a large, multi-country business systems setup.

Provided Operational Performance and Opex Spend management for Vendors within the Core Network and Operations division.This included monthly service reviews, contract renewals and seeking opportunities to deliver Opex saving, or seek to leverage Capex to save Opex spend.

Implementation and management of a group of Tier 1 and 2 Technical Support Specialists, providing support to Ascents product portfolio alongside bespoke applications created for clients across a range of technologies.Heavily involvement in the recruitment of new employees to ensure the highest calibre of candidates possible whilst defining and adhering to a strategic roadmap for the team; ensuring a alignment to ITIL v3 principles.

Provided Leadership to a geo-diverse group of L&D specialists including monthly reviews of performance and peer reviews of eLearning content. Through increasing the capability of the L&D specialists in my team, we saw a quarter on quarter increase in NPS scores from leading clients, directly attributed to an increase in capability across the front-line teams.Received a CEO recognition award for ‘Going Above and Beyond’ in relation to work around process refinement, improvement… Show more Provided Leadership to a geo-diverse group of L&D specialists including monthly reviews of performance and peer reviews of eLearning content. Through increasing the capability of the L&D specialists in my team, we saw a quarter on quarter increase in NPS scores from leading clients, directly attributed to an increase in capability across the front-line teams.Received a CEO recognition award for ‘Going Above and Beyond’ in relation to work around process refinement, improvement, and adherence. Show less

Worked in a team of high performing Provisioning Specialists, maintaining and enhancing Spark's Juniper and Cisco PE network.Worked within the FTTN project, ensuring that data connections were correct re-built to work on newer technologies being installed, often trouble-shooting Cisco router issues to ensure a timely resolve on issues for clients.Provided an escalation point to the Tier 2 support teams for all 'Managed' data connections where an issue may be pinpointed to the… Show more Worked in a team of high performing Provisioning Specialists, maintaining and enhancing Spark's Juniper and Cisco PE network.Worked within the FTTN project, ensuring that data connections were correct re-built to work on newer technologies being installed, often trouble-shooting Cisco router issues to ensure a timely resolve on issues for clients.Provided an escalation point to the Tier 2 support teams for all 'Managed' data connections where an issue may be pinpointed to the Core network or a configuration issue within Cisco/Juniper equipment. Show less

Supported gen-i's business customers who were experiencing an after hours fault. This covered Traditional Voice and Data as well as Managed Data solutions

Managed all high priority incidents on the Virgin Media network