•Assist Front Office Manager in managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. •Task force assignments: - January-February: Chicago Marriott O'hare | Assistant Front Office Manager - May-July: Marriott Minneapolis Airport | Assistant Front Office Manager and Night Auditor - July: Marriott Columbus Northwest | Front Office Manager and Night Auditor (Hotel transition)

• Monitor guest balances, process billing and follow up for payment. • Communicate guest issues to other departments and follow up for resolution. • Track and manage office inventory to maintain supply budget. • Supervise front desk and train new employees. • Coordinate the daily operations in the guest service areas.

• Welcome and register guests in an outstandingly friendly, professional, and efficient manner. • Sell rooms in accordance with front desk sales strategies. • Document all guest requests, complaints or problems immediately and notify designated department and follow up to ensure guest satisfaction. • Prepare daily revenue report and complete all audit functions.

• Monitored and supervise pre-opening and opening work process.• Train all guest service team according the new standards: valet parking, door staff, concierge and front desk.• Supervise daily operations from all involved areas.• Implemented payroll controls and achieved budgeted sales and expense goals.• Worked closely with housekeeping department ensuring efficient room delivery and guest experience.• Ensured all staff was properly trained and had the tools and equipment needed.

• Supervise front desk, valet parking housekeeping and concierge and assisted the when necessary.• Monitored and prepared group requirements.• Worked during hotel transitions.• Acted as general manager when necessary.

Reservations Executive (3 months) May 2011.*Managing telephone, fax and email enquiries in a prompt and professional manner.*Working to ensure maximum occupancy and average room rates.*Ensuring bookings are guaranteed and no show charges/late cancellation fees are applied where appropriate.*Modifying and uploading on system rates and promotions according to season.* Monitoring and modifying the occupancy forecast monthly report.Marketing Executive (3 months) August 2011.*Business visits to companies looking at individual reservations, groups and events.