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With a passion and enthusiasm for business development, client relationship management and team working, I am highly experienced in developing new lines of business and building lucrative account portfolios. Through bridging the gap between the wants and needs of our clients and delivering solutions that drive growth, I develop highly actionable sales strategies with robust integrated processes to deliver maximum sales performance to drive increases in revenue and maximise profitability to deliver business-critical objectives as per business plan.During my career in sales, I have rapidly improved business performance, which is a testament to my ability to quickly plan and execute successful and dramatic revenue growth. Relentlessly focused on account portfolio development, I am committed to applying my passion for excellence to supporting the development of individuals and business development teams. During my career, I have exceeded multiple targets and increased team performance. I welcome all invitations to connect. Core Competencies:• Relationship Management• Overcoming Obstacles• Field Sales • Business Development• Coaching & Mentoring• Telesales • Account Management• Developing Rapport• Exceeding Targets • P&L Management• Maximising Yield• New Markets
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Mortgage BrokerCharleston Financial Services Limited Feb 2019 - Jul 2020Milton Keynes, United Kingdom -
Mortgage & Protection ConsultantNationwide Building Society Jul 2011 - Oct 2018Northampton, United KingdomWorking for this leading building society, I delivered bespoke mortgage consultancy via video conferencing for 400+ Nationwide branches UK-wide from Threadneedle Street in London to Oban in the Highlands. Here, I delivered targets and grew account portfolio values through proactive management of existing and prospective customers and working closely with each customer to understand and determine their needs based on the existing property market as well as the customer’s own situation and future aspirations. Here, I reviewed each customer’s situation and mitigated risk to Nationwide by performing detailed due diligence to maximise the chances of a successful mortgage offer. Working with multiple sales and mortgage teams, I delivered effective advice and recommendations using in-depth knowledge of market and available mortgage and protection products. Achievements• Collaborated with New Business teams to ensure wrinkle-free progress of customer mortgage applications• Maximised customer yield by identifying possible Investment and Financial Planning needs• Delivered improved product sales by leading peer training in effective up-selling and link-selling techniques -
Floor Leader (Newcastle And Edinburgh Contact Centres)Convergys Oct 2010 - Jun 2011Overseeing 7 direct reports for 3 Blue Chip clients managing 450 call centre agents across multiple lines of business, I defined operational vision ensuring all call centre activities aligned with client expectations and SLAs. I also led daily client call to update client on performance and discuss previous day’s SLA performances and continually reviewed team performance as well as developing new ways of working that improved our service offering.
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Credit Management & Other Temp RolesOpen University Student Budget Accounts Oct 2008 - Oct 2010Working with multiple teams and customers, I Delivered a friendly and professional customer service to customers that was based on trust and respect. Understanding customer needs, I worked with each customer to perform reviews and resolve any queries and issues they had. Here, ensured delivery of all targets by performing exemplary time management and organisational skills to aid successful delivery of customer service objectives. I also accurately input data into system capturing both the essence of call and its outcome as well as taking ownership of any complaints on a case-by-case basis to ensure prompt resolution. -
Sales Manager At Loans.Co.UkBank Of America Feb 2008 - Aug 2008Watford, United KingdomManaging a 49-strong team including 5 Team Leaders, 34 Sales Advisors 5 QA Officers, 4 Team Assistants and 1 Resource Analyst, I defined sales vision and ensured all business development activities aligned with business plan. I also developed cohesive sales teams and led sales meetings with my team to ensure that they delivered all targets and KPIs. Always committed to team improvement, I coached and mentored sales teams to not only ensure they delivered targets but also ensured that I delivered a healthy leadership pipeline.Achievements• Oversaw multiple business improvement initiatives that have delivered vastly improved sales figures • Increased SEL to WIP conversion from 22.8% to 37% by end of 1st full month and maintained above 35%• Took SOLD to WIP conversion from 48% to 69% by end of June.• Increased both Payment Protection Insurance and Fee penetration on SLC by over 33%• Increased Compliance on Sales calls from 86% to 94%• Reduced team absenteeism from over 10% to less than 4%. -
Assistant Operations Manager (Uk Call Centre Based In India)Oceans Connect Sep 2005 - Dec 2007Overseeing a motivated team of 150+ agents and 20 support staff to manage inbound and outbound processes, I delivered effective business management, including P&L management, HR, PR and business growth. Here, I led sales-winning presentations successfully delivering offering to prospective FTSE 100 clients as well as shaping strategy and operational processes, including recruitment, finance and professional development.Achievements• Took “Orderline” process from 30 to 110 agents, securing £30k profit per month at peak• Met and then far exceeded SLA targets well ahead of client expectations for a new centre• Reduced average monthly SLA penalty from £12.5k to an average monthly SLA incentive of £2k• Drove down absenteeism from 10%+ to less than company target of 3%+ as well as driving annualised attrition down from 70%+ to less than 35%
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Assistant Operations Manager (Uk Call Centre Based In India)Gtl Jan 2005 - Sep 2005Leading a team of 50-60 Sales Executives and 5 Team Leaders, I led a successful turnaround of a previously failing operation. I defined new vision for team to successfully implement Mission Resurgence project removing 60 of our worst performing agents out of a total of 350+ to turn team around recovering lost costs (approx. £150K) in 6 weeks. I also revamped team culture to consistently motivate teams to over-achieve on sales, login hours and Mode of Payment targets.Achievements• Defined new vision for team to successfully implement Mission Resurgence project removing 60 worst performing agents out of a total of 350+ to turn team around recovering lost costs (approx.. £150K) in 6 weeks• Increased Direct Debit paperless sales from 10% monthly to 50%+ in month one of new strategy• Took Direct Debit Sales from 40% to 80%, increasing Gross Revenue by approximately 30% -
Management TraineeMarks And Spencer Mar 2002 - Dec 2004London, United KingdomFurther developed knowledge of team management and sales management. -
Branch ManagerSeven Sisters Recruitment Apr 2001 - Jan 2002London, United KingdomEnd to End Recruitment from New Business Development to Candidate Placement
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Assistant Team LeaderDell Computers Nov 1997 - Jun 1999Promoted from Sales Executive following multiple exceeding of targets, I led a dynamic team of 8-10 Sales Executives selling Dell products into the Consumer/Small Business market. Following numerous successes in Warranty Sales, I was asked by senior management to coach team on Warranty Sales, dramatically increasing warranty sales across team. This was subsequently rolled across 7 other teams in the deptAchievements• Consistently over-achieved targets for lead conversion, margin and warranty sales • Promoted to Team Leader position motivating, coaching and running of incentives for sales team• Won three incentives in a row for Warranty Sales (worth over a £1000 in holidays) -
Sales ManagerFantasy League Ltd Sep 1994 - Oct 1997The Fantasy League that started it all (as featured on BBC2 and Radio 5), I developed hand-picked team of 10-12 Sales Executives, including overseeing all training and development. I also ensured all sales budgets guaranteed maximum ROI through effective budgetary management. I also shaped and led marketing / marcom strategy working closely with advertising team to ensure maximum exposure and market reach. Achievements• Developed sales team from zero, creating all systems and procedures controlled by comprehensive database• Delivered a three-fold increase in revenue within a three-year period• Negotiated successful partnership ventures with BT (Mobile) and to promote Football Info Pager & Daily Telegraph League
Adrian Vaz Skills
Adrian Vaz Education Details
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Clinical Nutrition/Nutritionist -
Nutrition & Lifestyle Medicine -
Business/Commerce, General
Frequently Asked Questions about Adrian Vaz
What is Adrian Vaz's role at the current company?
Adrian Vaz's current role is Year 3 Bsc Nutritional & Lifestyle Medicine - UoN - House husband - very part time Retail Associate. Expect to qualify as a NT in Q1 2026.
What is Adrian Vaz's email address?
Adrian Vaz's email address is ad****@****gys.com
What is Adrian Vaz's direct phone number?
Adrian Vaz's direct phone number is +4479251*****
What schools did Adrian Vaz attend?
Adrian Vaz attended University Of Northampton, Bcnh College Of Nutrition & Health, University Of Wolverhampton.
What skills is Adrian Vaz known for?
Adrian Vaz has skills like Management, Team Management, Outsourcing, Team Leadership, Training, Call Centers, Business Development, Sales, Performance Management, Leadership, Customer Experience, Mortgage Lending.
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Adrian Vaz
Mumbai -
Adrian Vaz
London Area, United Kingdom -
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