Adrian Dennis Email & Phone Number

Harbouring years of experience within the industry, I have grasped a vast understanding of IT within both the private and corporate working environment. Handling multiple tasks on a daily basis, I have tried to make the point of managing people’s expectations a key factor into the support which I have carried out. Always seek to make my best attempt and level of commitment to solve the task, showing dedication to get the job done. Outgoing and a good team player coupled with maintaining flexible relationships with both internal and external colleagues.A varied skillset within the IT sector branching across first, second and third line. To summarise;■ Educational & Technical support to end users.■ First line PC & application support for field-based users.■ Design and implementation of computer-based processes.■ Dealing with technical queries via telephone, helpdesk and remote assistance.■ Training and development of team(s) of field educators/account managers/trade development managers and sales representatives within the UK and EU/EMEA regions.■ Key techical roles in a variety of IT projects connected with education, sales & marketing.■ Field Support & Site Visits & Meeting Prep(s) & WorkshopsSystems and Technologies;■ Microsoft Office 2003/07/10 (W/E/P) Support ■ Microsoft Outlook 2003/07/10 Support and Administration■ Windows XP Professional, Vista Business, 7 Professional■ Windows Server 2003 Builds and Deployment■ Windows Server 2008 Builds and Deployment■ Microsoft Exchange 2003/2010 Installation and Administration■ Active Directory■ System Manager■ Exchange Management Console & Power Shell■ HP Technology■ HP Smart Array Utility■ Blackberry Enterprise Server 4.0/5.0 (Enterprise Activations)■ Symantec Anti Virus■ Business Element Manager■ Nortel Call Pilot Manager■ Nortel Reporting for Contact Centre■ Zendesk Ticketing System■ Citrix GoToAssist Remote Support■ iPad2 & Config Tool■ Airwatch■ Vodafone Data Sticks/MyFi

Listed skills include Windows Server, Active Directory, Microsoft Exchange, Windows 7, and 28 others.