Morgan Stanley - Wealth Management: 529/College Savings Operations, Sr. Service Rep.• Provided first class service/support to branch managers, fund administrators and clients for account networking/de-networking, opening and closures, cash and securities journals, 1099Q tax reporting, beneficiary owner change, investment options, and principal and earnings calculations• Performed lead role in remediating 529 accounts principal and earnings calculation after Smith Barney/Morgan Stanley joint venture• Analyzed incoming/outgoing Broker-to-Broker change forms from transfer agents (TAs)/branch offices and submitted to appropriate parties for processing for MS STP managed 529 product• Created and submitted documentations to transfer agents detailing account statements, registration, owner and beneficiary profiles, Lot history and LTD contributions for outgoing transfers from Morgan Stanley• Checked and ensured the accurate delivery and receiving of transferred shares to and from MS House account• Reconciled discrepancies between MS house account and Sub-Accounting platform.• Provided direct support to offshore associates (TCS) in resolving escalated trade rejects, un-invested cash, and investment share class suitability violations• Processed cash and security journals for qualify/non-qualify distribution, deposit corrections, and beneficiary/owner change using general accounting principles (GAAP)

Morgan Stanley - Mutual Fund Sub-Accounting - Dividend Reconciliation • Responsible for ensuring the accurate distribution of dividends and capital gains to the individual investor accounts to the sum posted at the omnibus account at the transfer agent• Performed balancing of daily accrual dividends by researching and resolving differences between the omnibus account and the customer’s positions • Researched and resolved all dividend related share and cash breaks within the standard tolerance time by utilizing MS Excel V-Lookup, H-Lookup, concatenating formulas, pivot tables, SuRPAS and MS in-house proprietary accounting software• Shouldered the responsibility of validating B to A rolls while assuring the proper aging of client’s accounts and verification of trades to complete the roll• Prepared, executed, and approved manual trades and journal entries adhering to GAAP to resolve out-of-balances• Assisted management in parameter settings and testing within the sub-accounting system to ensure accurate accrual methodologies are followed and thereby saving thousands of dollars monthly in numerical rounding write-offs.• Established and maintained strong working relationship with mutual fund companies and outside vendors to facilitate smooth day-to-day operation• Collaborated with internal departments (cash, share, trading, and PSA) to resolve escalated out-of-balance conditions• Spearheaded efforts to significantly enhance the process of archiving supporting documentation for SAS audit purposes• Created weekly and monthly capacity planning matrix spreadsheet and posting to SharePoint for management review• Prepared, presented and executed the dividend training program during Morgan Stanley/Smith Barney Joint Venture • Played a key role in the conversion from DST TA 2000 sub-accounting platform to BNYM SuRPAS sub-accounting platform

Responsible for performing all tasks relative to the administration of the MetLife separate accountsestablished for the 401(k) division of the Retirement and Saving Department. Responsible for tradeverification, settlement, reconciliation and dividend allocation of approximately 800 mutual fundaccounts.