Adrian Wolf Email & Phone Number

New York, United States

San Ramon, California, Us

San Ramon, California, Us

Leading the implementation of a service management platform, integrated with GE's Predix platform, as part of the GE Digital transformation. This platform, from which all customer-facing support functions will work, will enable GE to gain efficiency by eliminating redundancies, and standardizing a global support processes, and ultimately allows our customers to build beautiful solutions to complex problems by connecting our world-class support and development groups.

Milpitas, California, Us

• Designed and launched ITSM platform integrated with multiple release and automation tools to enable SRE, Operations, Engineering and Command Center functions to deliver software releases, measure availability, and respond to service interruptions for a suite of customer-facing cloud-based security platforms while maintaining Agile/DevOps/SRE methodologies• Successful GA launches for Log Management, Analytics, Detection, Intel and Threat Prevention• Migrated Email Threat Protection Platform from DC hosted to Hybrid Commercial Cloud model• Scaled AWS infrastructure to 4,000 servers and 3 PB storage, improving efficiencies 600%. • Implemented standard ITSM model with defined KPIs, reporting and Service Level Management• Manage a virtual tiered 7/24 Command Center and on-call function to monitor and respond to incidents, manage outage communication, and drive root-cause analysis

Boulogne-Billancourt, Ile-De-France, Fr

• Delivered and maintained predictive analytics platform used to monitor ~12K wind turbines globally • BI leader for Renewables group - focusing on Cognos, Greenplum, and Tableau platforms• Deployed and maintained Tableau and Green Plum, and Oracle platforms and environments• Operationalized the development, release, and maintenance of GE Renewables’ Fulfillment & Warrantee application suite, with a strong focus on Change/Release management, Incident capture and reduction, RCA and Problem follow through

Boston, Ma, Us

• Led a tiered team from design through implementation of a newly merged ISM platform in the change space• Functional/Operational owner of GE’s ISM platform. Responsible for maintaining uptime, CSI, outage/communication management, and operational reporting• Responsible for integrations of 10 disparate GE P&Ls into a single ISM platform while maintaining operationally unique processes while standardizing GE into a single set of ITIL-based processes, KPI and metrics.

Boston, Ma, Us

• Responsible for design, development and oversight of the core ITIL processes for GE Corporate. Including Outage Management and Global Communications for over 100K users• Developed process and tools for automatically communicating application and infrastructure outages to a large customer base with different business needs• Designed and implemented operational metrics and KPI to the Incident, and Problem processes within GE Corporate, enabling operations teams to measure their throughput and track/communicate critical outages and their RCA

Boston, Ma, Us

• Developed and managed the GE Corporate Global Operations Center focusing on triaging, communicating, and resolving high priority application and infrastructure outages• Designed and maintained Incident workflow for GE Corporate, while running projects focused on TTR reduction, globally for GIS Run Org and acting as an interface with other GE P&L, to align processes and, build integrations