Adrian Wolf Email & Phone Number

New York, United States

San Ramon, California, US

San Ramon, California, US

Leading the implementation of a service management platform, integrated with GE's Predix platform, as part of the GE Digital transformation. This platform, from which all customer-facing support functions will work, will enable GE to gain efficiency by eliminating redundancies, and standardizing a global support processes, and ultimately allows our.

Milpitas, California, US

• Designed and launched ITSM platform integrated with multiple release and automation tools to enable SRE, Operations, Engineering and Command Center functions to deliver software releases, measure availability, and.
• Successful GA launches for Log Management, Analytics, Detection, Intel and Threat Prevention
• Migrated Email Threat Protection Platform from DC hosted to Hybrid Commercial Cloud model
• Scaled AWS infrastructure to 4,000 servers and 3 PB storage, improving efficiencies 600%.
• Implemented standard ITSM model with defined KPIs, reporting and Service Level Management
• Manage a virtual tiered 7/24 Command Center and on-call function to monitor and respond to incidents, manage outage communication, and drive root-cause analysis

Boulogne-Billancourt, Ile-de-France, FR

• Delivered and maintained predictive analytics platform used to monitor ~12K wind turbines globally
• BI leader for Renewables group - focusing on Cognos, Greenplum, and Tableau platforms
• Deployed and maintained Tableau and Green Plum, and Oracle platforms and environments
• Operationalized the development, release, and maintenance of GE Renewables’ Fulfillment & Warrantee application suite, with a strong focus on Change/Release management, Incident capture and reduction, RCA and Problem.

Boston, MA, US

• Led a tiered team from design through implementation of a newly merged ISM platform in the change space
• Functional/Operational owner of GE’s ISM platform. Responsible for maintaining uptime, CSI, outage/communication management, and operational reporting
• Responsible for integrations of 10 disparate GE P&Ls into a single ISM platform while maintaining operationally unique processes while standardizing GE into a single set of ITIL-based processes, KPI and metrics.

Boston, MA, US

• Responsible for design, development and oversight of the core ITIL processes for GE Corporate. Including Outage Management and Global Communications for over 100K users
• Developed process and tools for automatically communicating application and infrastructure outages to a large customer base with different business needs
• Designed and implemented operational metrics and KPI to the Incident, and Problem processes within GE Corporate, enabling operations teams to measure their throughput and track/communicate critical outages and their RCA

Boston, MA, US

• Developed and managed the GE Corporate Global Operations Center focusing on triaging, communicating, and resolving high priority application and infrastructure outages
• Designed and maintained Incident workflow for GE Corporate, while running projects focused on TTR reduction, globally for GIS Run Org and acting as an interface with other GE P&L, to align processes and, build.