I’m responsible for the strategic planning and execution of all Corefone operations. My core duties includes management and leadership of processes for the continuous improvement of our customer experience. Corefone tactical emphasis is on customer care, quality management, workforce planning, recruiting, coaching and training. Performance metrics includes engagement efficiency, high conversion rates, staffing utilization, acceptable turnover, and financial performance. My goal… Show more I’m responsible for the strategic planning and execution of all Corefone operations. My core duties includes management and leadership of processes for the continuous improvement of our customer experience. Corefone tactical emphasis is on customer care, quality management, workforce planning, recruiting, coaching and training. Performance metrics includes engagement efficiency, high conversion rates, staffing utilization, acceptable turnover, and financial performance. My goal is to ensure organization’s ability to provide high quality services while meeting customer expectations, improving performance, increased use of resources and adaptation of new proven technologies to increase efficiency, and achievement of metrics. Show less

Member of company's Board of Directors.

I was in charge of IT Infrastructure Division reporting to the CIO. Under this division I had a total of 32 engineers, PMs and technicians working in three teams: IT Infrastructure Design team, Operations & Customer Service team and IT Projects team. My division goal was to implement, operates and support the entire E-Gov platform achieving business SLAs and ensuring resource availability for business growth.Most Relevant Experience & Accomplishments. The E-Gov platform has… Show more I was in charge of IT Infrastructure Division reporting to the CIO. Under this division I had a total of 32 engineers, PMs and technicians working in three teams: IT Infrastructure Design team, Operations & Customer Service team and IT Projects team. My division goal was to implement, operates and support the entire E-Gov platform achieving business SLAs and ensuring resource availability for business growth.Most Relevant Experience & Accomplishments. The E-Gov platform has hundreds of different technology components provided by several different vendors and specialist. My team was in charge of managing operations IT sourcing contracts. . Owner of IT Infrastructure procurement process . E-Gov Infrastructure and networking platform design, setup an operation . Design, implementation and operation of “RedUY” a high speed full mesh FO 
MPLS network that connects all government offices within the country with more than 150 nodes and growing . Ιn charge of Government IT Consolidation, a five year strategic project which is a key initiatives of AGESIC. Under this umbrella we have executed the following initiatives:. Design, construct and operates a Cloud oriented Data Center required to meet an aggressive milestone of IT consolidation.. We have implemented a state of the art government Cloud, the first of it class in the region. It is based on Vmware Vcloud. This cloud, called “TE Cloud” is providing VDatacenters to different government offices improving dramatically TTM and IaaS deploy time going from 6/10 months in a traditional RFP process to a 15 minutes deploy through self-service portal.. An email platform aaS for government offices that is working in several ministries.. Consolidate IT infrastructure from several different government offices to the cloud. Show less

Business Profile - Organizational Culture:. Customer Oriented. Multi-skilled Team. A 360º approach to Quality and Procedures. Project Management Methodology (PMI) Our target is not only to reduce development costs and shorten the time-to-market for our customers, but also to help our customers to gain a competitive advantage within the market through the efficient use of innovative solutions.

In Charge of Telecommunications, Disaster Recovery Plan and Projects.

IT Infraestructure Manager

In charge of Wireless Network support team