Support ~500 employees at corporate headquarters and a multi-site office and manufacturing facility. ▪ Worked within regulated industry following ISO 9100, FAA compliance, ITAR compliance as well as SOX compliance for all IT controls.▪ Took on system administrator role for such activities as:▪ Identifying and archiving data to free up space on near-capacity drives.▪ Managing user permissions in Active Directory, as well as monitoring and supporting users.▪ Project and support responsibilities included implementation of a new site including all new networking, servers and client installations; large scale site relocations including all systems and users; and major conversions including an Active Directory migration.▪ Researched and tested alternative tools to remotely support traveling executives and sales people that would work within a very restricted IT policy of no install/admin rights on computers. Recommended LogMeIn Rescue to significantly improve response times during testing period.▪ Saved $5,000 by troubleshooting a configuration issue for a bar coding system, previously deemed to be incompatible. Made scanners work with existing thin clients.▪ Diagnosed and resolved end-user network, wireless, and local printer problems, as well as PC hardware/software, applications, email, Internet, and LAN access issues. ▪ Created, configured, and managed virtual sessions using VMware software.▪ Documented helpdesk issues and tracked progress through Track-It! management system. ▪ Rapidly responded to business users, utilizing strong communication skills to interpret concerns. Diagnosed problems and performed repairs. Escalated issues, when appropriate. ▪ Installed, configured, and administered LAN using Windows Server 2003 and 2008, at a new business location.▪ Collaborated with remote infrastructure teams to restore services and ensure data was not lost. Troubleshot for network connectivity issues.