Adrian Santiago Gil Email & Phone Number

Miami, Florida, United States

Responsibilities:• Produce and manage comprehensive reports for various audiences, consolidating data from multiple sources and publishing frequently to support decision-making.• Develop and iterate on reporting solutions to address business problems, enhancing business decisions and data utilization.• Partner with the Business Analytics & Insights team, Enterprise Data Platform team, and External Vendors to secure and integrate relevant data points, including Financial and HR… Show more Responsibilities:• Produce and manage comprehensive reports for various audiences, consolidating data from multiple sources and publishing frequently to support decision-making.• Develop and iterate on reporting solutions to address business problems, enhancing business decisions and data utilization.• Partner with the Business Analytics & Insights team, Enterprise Data Platform team, and External Vendors to secure and integrate relevant data points, including Financial and HR data. Assist in UAT and troubleshoot data availability issues.• Conduct training sessions to help team members understand and utilize Power BI reports effectively. Manage feature backlog and end user support through ServiceNow.• Support the development and implementation of Ventures incentive programs, including creating and maintaining the Commission's Report. Manage monthly incentive programs end-to-end, including tracking, reporting, and submitting to payroll for processing.Achievements:• Launched and maintained high-impact reports (Ventures Scorecard, Finance, Performance Tracker, Commissions) that enhanced real-time decision-making for leadership and field management.• Secured access to additional data points, including Financial and HR data, to support comprehensive organizational insights.• Boosted team proficiency in Power BI through targeted training sessions.• Successfully managed incentive programs, ensuring accurate tracking, reporting, and timely payment submission. Show less

Bellevue, Washington

Led customer experience for T-Mobile Retail frontline systems. Collaborated with internal partners to gather business requirements and develop user stories to identify and prioritize system enhancements and develop a more streamlined user experience. Guided vendor relationships, tracked and reported upcoming system updates, overall health etc.• Analyzed program performance by reviewing system usability metrics and working with market leadership to improve processes that resulted in an… Show more Led customer experience for T-Mobile Retail frontline systems. Collaborated with internal partners to gather business requirements and develop user stories to identify and prioritize system enhancements and develop a more streamlined user experience. Guided vendor relationships, tracked and reported upcoming system updates, overall health etc.• Analyzed program performance by reviewing system usability metrics and working with market leadership to improve processes that resulted in an increased system utilization of 500%.• Produced and published bi-weekly updates of development progress for leadership and field consumption, increasing awareness, and enticing competition.• Constructed program rollout plans including, training, pilots, communication, deadlines, and provided support to trainers on market calls.• Tested and demoed new system capabilities and signed off on deployment.• Tracked test completion of T-Mobile and Metro offers to assure a flawless launch and positive customer experience. Show less

Miami, Fl

Ensured each customer received an unforgettable experience and a custom-fit solution. Met or exceed store sales goals, overseeing all store functions, sales, operations, and implementation of new store programs and initiatives.• Reached top 10 Performer status and highest activation conversion in the South Florida Region.• Ranked #1 Leadership Development Program District in the Nation.• Executed strategies to boost Business to Business (B2B) activation results, producing 300% to… Show more Ensured each customer received an unforgettable experience and a custom-fit solution. Met or exceed store sales goals, overseeing all store functions, sales, operations, and implementation of new store programs and initiatives.• Reached top 10 Performer status and highest activation conversion in the South Florida Region.• Ranked #1 Leadership Development Program District in the Nation.• Executed strategies to boost Business to Business (B2B) activation results, producing 300% to store target.• Created and delivered a Business Acumen class demystifying trends, forecasts, and goal setting to 14 Retail Associate Managers.• Managed the Career Development program and served as a mentor to top Mobile Experts in the District resulting in their graduation and consequent promotion.• Hired, trained, and developed associates, made staff adjustments as needed. Show less

Miami, Fl

Infused every team member with a serious passion for our offerings and mission while ensuring customer satisfaction and exceeding sales goals.• Reduced customer wait-times by engaging them often and assisting Mobile Experts in speeding up transactions depending on location traffic volumes.• Ensured staff understanding of current products, services, and promotions, decreasing or eliminating promotion enrollment errors and safeguarding customer experience.• Collaborated with store… Show more Infused every team member with a serious passion for our offerings and mission while ensuring customer satisfaction and exceeding sales goals.• Reduced customer wait-times by engaging them often and assisting Mobile Experts in speeding up transactions depending on location traffic volumes.• Ensured staff understanding of current products, services, and promotions, decreasing or eliminating promotion enrollment errors and safeguarding customer experience.• Collaborated with store manager to source and develop talent through ongoing coaching and recognition.• Developed and executed an inventory tracking system to reduce losses and enhance variance research. Show less

Mesa, Az | Miami, Fl

Deliver a strong genuine customer experience that will allow the customer to confidently recommend T-Mobile to their friends and family. Provide Store Management with feedback and solutions to improve customer service and sales results. Support team members in serving customers and doing store operations tasks such as merchandising, controlling inventory, setting-up, refreshing and clearing the stores visual displays and interactive devices etc. Stay current on T-Mobiles web based resource and… Show more Deliver a strong genuine customer experience that will allow the customer to confidently recommend T-Mobile to their friends and family. Provide Store Management with feedback and solutions to improve customer service and sales results. Support team members in serving customers and doing store operations tasks such as merchandising, controlling inventory, setting-up, refreshing and clearing the stores visual displays and interactive devices etc. Stay current on T-Mobiles web based resource and led trainings. Maintain a neat, clean, organized store environment at all times. Adhere to T-Mobiles Code of Conduct, Dress Code and T-Mobile Values. Increase personal proficiency at store operations tasks; share tips and experience with other Sales Associates to build their proficiency. Deliver financial results based on key performance indicators. Show less

Phoenix, Arizona Area

Managed a kiosk offering T-Mobile, AT&T, and Verizon. Provided customer service, executed planograms and merchandise updates, and managed new hiring of candidates including recruiting, interviewing, and training.• Engaged employees and customers to drive sales resulting in performance 300% above location goals.• Controlled device inventory to prevent losses and balance profit and loss (P&L).• Scheduled within budgets to maintain coverage and produce results based on business… Show more Managed a kiosk offering T-Mobile, AT&T, and Verizon. Provided customer service, executed planograms and merchandise updates, and managed new hiring of candidates including recruiting, interviewing, and training.• Engaged employees and customers to drive sales resulting in performance 300% above location goals.• Controlled device inventory to prevent losses and balance profit and loss (P&L).• Scheduled within budgets to maintain coverage and produce results based on business needs.• Motivated staff to drive results and customer satisfaction higher gaining District's top producer status. Show less

Phoenix, Arizona Area

Delivered daily and weekly goals while ensuring customers were engaged in a timely and professional manner, product displays and department areas were clean and stacked, and reviewed consumer credit histories to extend buying power if needed and possible.• Exceeded company expectations in accessories, warranties, credit applications, and overall revenue.• Ensured merchandise was available and accessible to customers while also implementing steps to reduce losses on a $500K+ inventory… Show more Delivered daily and weekly goals while ensuring customers were engaged in a timely and professional manner, product displays and department areas were clean and stacked, and reviewed consumer credit histories to extend buying power if needed and possible.• Exceeded company expectations in accessories, warranties, credit applications, and overall revenue.• Ensured merchandise was available and accessible to customers while also implementing steps to reduce losses on a $500K+ inventory through department walkthroughs and keeping highly-ticket products secured.• Recruited, interviewed, and trained associates on new services, promotions, and procedures to provide customers with great value and experience. Show less

Bachelor Of Science - Bs, Computer Information Systems, 4.0 Gpa

High School Diploma