Adriana Edwards-Johnson Email & Phone Number

Edmond, Ok, Us

• Senior Technology Trainer for the Maintenance Repair and Overhaul Initiative (MROi). This is a multi-year contract to train personnel on using the new Oracle Enterprise Resource Planning (ERP). All courses are delivered in-person. • Mentor company trainers at Ogden, Utah and Warner Robins, Georgia Air Force Bases. • Validate training material against software development and business processes.• Attend and contribute to training, technical and documentation meetings with other companies’ contractors and United States Government personnel.

Edmond, Oklahoma, United States

• Manage and leads teams of analysts and programmers. • Support and manage Enterprise Resource planning (ERP). • Prioritize systems to integrate with enterprise services.• Coordinate integration with ERP. • Build relationships with data owners of student information, financial aid, HR, and accounting data.• Lead team which manages customer relationship management (CRM) and Student Success systems.• Manage operational projects assigned to external contractors.• Monitor service level agreements for resolution of requests for supported systems.• Act as technical lead for enterprise projects being adopted by university.• Develop quarterly action plans for department which align with division strategic goals.• Work with divisional colleagues on ensuring data warehouses are secure and stakeholders are communicated with regularly regarding updates and changes.• Stabilized ERP environment using local and managed services to result in extended uptime during critical times of the academic year.

• Serve as the presiding officer at meetings of the Senate and Executive Committee. • Advocate for Staff interests with university leadership. • Serve as the spokesperson for the majority opinion of the Senate to the UCO President. • Represent the Senate on UCO committees and on University President’s Staff Advisory Council. • Direct the selection of and/or name Senate committee members and/or their chairpersons. • Charge the Executive Committee with additional duties as needed.• Expanded the representation of Staff Senate on standing university committees.• Subject to Executive Committee approval, appoint a Webmaster/Historian. • Provide official correspondence on behalf of the Senate.• Serve as a non-voting member on all Senate committees except for the CPP&E Committee. • Authorize, in conjunction with the Secretary/Treasurer, disbursement of funds.• Nominate the chairperson of each standing committee, subject to Executive Committee approval. • Created special task force between Faculty and Staff Senates to research relationships between non-Administration employees and instructional faculty.

• Manage IT service delivery processes per ITIL standards.• Act as manager of IT Change Management process.• Update established policies for IT Service Delivery.• Lead on Incident Management for emergency situations of division.• Responsible for Knowledge Management of Service Catalog.• Collaborated with Multimedia Services and Library to expand Service Desk functionality, and circulation of equipment to University Center to better meet needs of campus.• Develop Power BI reports to track successful resolution of support tickets across division. • Manage and conduct new employee training regarding Change, Incident and Problem management processes.• Assist in the implementation and exploration of new technologies.• Deployment and continued analysis of 24/7 Tech and Student Support to campus. Resulting in improved customer experience in Student Services and IT.

Adjunct Instructor for UNIV 1012: Success Central and UNIV 2012 Success Strategies

Edmond, Oklahoma

• Train faculty and staff in sustainable use of technology. • Assist in the implementation of new technologies across campus. • Consult with faculty and staff on which academic technologies best meet their needs and provide best practices for implementation. • Create curriculum for continuing education. • Develop marketing and connections on campus, to promote services available through the Office of Information Technology. • Provide technical support to the campus community for hardware and software available through the University. • Maintain campus Learning Management System. • Provide statistics and analysis for decision making. • Explore new technologies that could be utilized by the campus community.• Change Manager for OIT

Instructor for online graduate course LIS-5443 Collection Development and Management.

A volunteer position, I select, acquire and catalog materials for Jewish Library, of over 6,000 items, serving the oldest active Jewish congregation in Oklahoma. I train volunteers on how to handle material for use; coordinate acquisition of research material not available in Oklahoma for the Rabbi and Jewish educators; lead pilot project using LibraryThing’s TinyCat for online indexing and searching of library collection.

Norman, Oklahoma

• First Strategy and Innovation Office for PLS. • Provided strategic vision in developing processes and services utilizing statistics, community programs and new innovations. • Led the development of the Community Engagement Department and deployment of services to deliver STEM curriculum and Maker Mobile to rural communities. • Advised Development Office on constructing plans for pursuing ask-campaigns through print, email and social media. Include statistical analysis for grant proposals and reports. • Implemented the deployment of new cloud-based software and worked with employee stakeholders in rolling out new services to end-users. Results include easier internal and external access to online services and increase usage. • Managed further development and maintenance of the Pioneer Library System Connect mobile app. • Supervised and guided the collection selectors and adult literacy services during the transition to combine department during organization restructure. • Established and hired Marketing and Communications Department. • Handled vendor relations and negotiations, resulting in best price and quick resolution to any product issues.• Managed and allocated budget for reporting departments.

• Developed and managed first Virtual Library in Oklahoma. • Worked across departments and branches to implement new online & in-person services.• Designed staff competencies regarding new services that expand the library’s engagement with new and emerging communities. • Grew a department of 1.75 staff and no budget to 3 full-time and 2 part-time and a standing annual budget of $300k. • Managed development of the 2016 Journal Record Innovator of the Year Nominee Pioneer Library System Connect app. A multi-year project costing $250k to deploy.• Migrated the organization to online time sheets and leave requests through ADP software and developed curriculum to train 300 staff to use online time sheets. • Negotiated with vendors for a variety of cloud-based services. • Managed pilot projects with OCLC, OrangeBoy, OverDrive, EBSCO and other vendors – all of which led to national and or international service rollout. • Created data standards and statistical analysis for website, social media, and online resource usage.• Conducted usability studies of online services with cardholders in their home environments, to better suit their remote use needs. • Analyzed data to determine best opportunities for engagement and advocacy. • Guided and trained Development Office in deploying Raiser's Edge CRM.

• Instructor and designer of LIS 5143/HIST 5143 Government Information course. Developed course for library and history graduate students on the topic of state, federal, legal, and tribal government information. • Created the first offering of this course incorporating D2L course software.

• Led acquisition team responsible for cataloging and indexing all research received by academic library.• Executed the delivery of electronic and serial materials and processing of monographic materials for the students, staff and faculty of the university. Maintained $500k annual budget for collection responsibilities.• Acted as head of collection development and liaison of collections and library instruction for English, Biology and Pharmacy programs on campus. • Negotiated with vendors for a variety of library services. • Analyzed statistics from in house systems regarding cataloging, circulation and student accounts.• Oversaw and assisted in the preparation of reports.• Trained, managed and developed both full and part-time staff. • Developed and conducted multi-discipline library instruction classes for academic and public-school audiences.

Performed classes on contract basis. Course in Basic Serials Cataloging based on Library of Congress standards.

Responsible for public services provided at interlibrary loan, circulation, serials and stack maintenance service desks in multi-floored library.Assist in the design of public study space and reorganize collections to accommodate additional faculty offices;Managed day to day maintenance of library collections;Act as head of collection development and liaison for the College of Education and Government Information;Gather and analyze statistics from in house systems regarding circulation and student accounts;Supervised 7 full-time staff and dozens of part time student employees.

Deliver federal and state government information to students, faculty and staff of the university.Act as head of collection development and liaison for College of Education, as well as all departments on campus utilizing government information;Lead instructor for utilizing ArcView GIS software to map state and federal data;Responsible for design of public study space in the department;Maintain 200+ web pages for the Government Printing Office, included locating and indexing government websites prior to the existence of Google;Lead a team of 2 full-time and 4 part-time staff;Coordinate contact with state and federal agencies which distribute government data.

Assisted in supervision part time employees. Answered questions relating to Federal and Oklahoma Government as well as documents for international non-government agencies, including the IAEA, WTO and UN. Processed US Government Documents, Declassified Government Documents, and Index to International Statistics microfiche. Processed and maintained Oklahoma and various international agencies documents. Assisted in bibliographic instruction in Government Documents and Reference Departments. Maintained Government Documents web page.

Answered questions related to finding and using library material in various fields of study. Performed bibliographic instruction for the Reference Department and assisted in department web page management.

Masters, Library & Information Studies

Ba, History

Activities and Societies: Debate Team, Environmental Club, History Club