Responsible for managing the delivery of member and provider services and management of the call center.Measure performance and productivity against standards.Participate in the planning, development and implementation of new accounts, programs, products and services, initiate and develop short and long range plans for department, and participate in the development of corporate and strategic plans.Participate in monthly and quarterly staffing level assessments in collaboration with other operational stakeholders.

• Oversee team of pharmacists and pharmacy technicians.• Making outbound calls to Dr's offices for various cost saving opportunities and coverage issues.• Work with Continuous improvement team facilitating Kaizen events enterprise wide.• Drive lean practices and methodologies.

• Responsible for the warehouse operations network across 3 cities.• Responsible for establishing operational procedures that monitor all inventory movements.

• Responsible for the Picking, Packing, Quality Control, and Shipping operation, at a 150,000 sq. ft., 15,000+ sku Pharmaceutical Distribution Warehouse. • Managed 3 shifts totaling 50 employees, including 2 salaried supervisors. • LSS Sponsor trained and responsible for administering LSS and 5S programs as well as developing SOP / SOS documents through time and process definition studies. • Refined the training programs for warehouse associates, leads and supervisors.

• Held positions as Branch Operations Manager, and Regional Operations Manager.• Functioned as the Regional Web Launch Customer Service Representative during the first year following the launch of our E-commerce site.• Managed multiple branches in the Missouri region, which included facilities in St. Louis, Kansas City, and Springfield. • Supervised managers, supervisors and staff, totaling 35 employees. • Staffing, training, inventory management, inside sales, distribution, fleet management, web launch success, budgets and overall P&L management.• Very involved in the ongoing testing and upgrading of the SAP system.• Supported the sales team with SAP generated reports on a daily basis.• Assumed the responsibilities of the open Key Account Sales Rep position for one year. • Grew key accounts nearly 20%.• Increased inventory accuracy from 78% to 99.5%.• Reduced fleet costs by $100,000 per year with minimal impact to customer service.• Decreased warehouse mis-picks from 1.16% down to 0.35%.• Increased on-time order shipments to 100%.

• Held positions in Production and Warehouse management.• Supervised the two/three shift national Rework/Returns warehouse operation that received, inventoried, and processed tractor-trailer loads of store returns from all over the country. • Ran Special Pack production lines that put together POP displays for Lowes and Home Depot. • Supervised the Sanitation Crew for the entire manufacturing division, which included two production facilities and four warehouses.• Proficient with RF scanners, Barcode printers and software. • Responsibilities also included building maintenance, purchasing, budget, clerical and administrative duties and the training and supervision of 25 to 50 union and temp employees across three shifts.