Customer Success Manager, Enterprise
Current• Yelp expert on operations, listing content, campaign optimization, and site features (reviews, search, ad delivery, etc)• Activate and manage all client advertising campaigns in Yelp’s back end system, optimizing the campaign to fulfill client's success metrics • Day-to-day contact for Enterprise accounts, building trust and rapport with current contacts and identify new contacts on account to strengthen the relationship between client and Yelp• Sharing and developing strategies, forecasts, and reporting documentation• Collaborate, problem solve, and/or map out upcoming client meetings with Enterprise Sales partner• Draft all purchase orders and be the liaison to Yelp’s Legal team as needed• Prepare any necessary documentation or visuals for client (ppt, docs, etc) to communicate performance of campaign to client• Monitor ad delivery and pacing, communicate with client to make any necessary recommendations or changes to optimize campaign performance• Identify any potential areas of expansion or growth on account and loop in Enterprise Sales partner to lead strategy conversation with client• Process all necessary changes to campaign monthly; adding/removing locations, program changes, optimization etc.