Adriel I. Hernández Email & Phone Number

United States

San Juan, Puerto Rico

San Juan, Puerto Rico

IT / Cybersecurity consulting and service provider.

United States

Kissimmee, Florida, United States

Support each department/site promptly with but not limited to; workstations, networks, phones, and printers while maintaining a high quality of service.Manage service requests and incidents from each department for new equipment or issues and ensure to comply with the expectations.Manage new projects, including PCLM, new hardware installation, or new technologies implementation and migration as required or needed.I manage and execute projects such as:Public Library PCLM for all 6 branches county-wide with more than 200 devices.I had to create a fresh new image and capture it from a Hyper-V machine and create a new Task Sequence in SCCM for the new computers.Google Enterprise initial configuration and the deployment of 50 Chromebook devices.Smartshield Protection migration to Faronic Deep Freeze Cloud for 150+ devices (Windows & Apple OSX devices). Deployment was completed remotely.Upgrade all (72 windows devices) the library staff workstations with MS Office 2019 MAK by packaging and deploying the software with SCCM.SCCM task and duties, software packaging, task sequence creation and customization, drivers injection, deployment monitoring, query creations, client installation, troubleshooting and repair.Manage 150+ public computers for the Library System, including Windows and Apple OSX devices.Responsible for scheduling software updates and new software deployment for the public computer using Deep Freeze Cloud.Responsible for creating new printers in the server and enforcing the deployment via Group Policy.Responsible for managing and maintaining, active directory & SCCM users and workstation. Keeping the system environment clean and accurate. Also responsible for active directory user creations, and security group assignment.Provide hypercare support at the BOCC meetings and public hearings with the AV and IT equipment.

San Juan, Pr, Puerto Rico

Help Desk & POS Technician

Canovanas, Pr, Puerto Rico

Responsible for iPR Pharmaceuticals Inc., commercial and non-commercial product inventories and its duties, such as but not limited to: daily cycle counts, full inventory counts and analysis as requested by client, select and handle commercial and non-commercial orders, check and verify orders, pack products neatly and securely, in compliance with the SOP’s. Responsible for shipment documentation, including DG declarations. Daily/monthly audit and analysis for all shipment documentation and other warehouse audits (Layered Audit, 5S, SHE, EEI).• Responsible for managing over five hundred of sales order/invoicing a year, representing more than $1.8 billion.• Liaison between freight forwarders and iPR Pharmaceuticals Inc.• Key point of contact for more than fifteen global customers, located in Europe, Asia, US and LATAM.• In partnership with iPR Pharmaceuticals, we reduced more than 2,200 working hours. By converting the mode of transportation for two of our consignee destinations from AIR to SEA, this have guarantee a time reduction by simplifying the order preparation process, saving the company time and $500k per year.

Bayamon, Pr

Responsible of IBM, Cisco, Equant, Juniper, Dell, Riverbed, Alcatel-Lucent, Ericsson, Aruba Networks, Network Appliances, and Getronics inventories. Manage critical services consisting on 24x7 orders, inventory control, parts logistics, and inbound, outbound and miscellaneous tasks such as replenishment and Put away.

Puerto Rico

Under minimal supervision, performs installation, maintenance and repairs to a wide variety of computer, network and other related systems and equipment. Assist the customer in the use and instruction of the equipment, component configuration / installation and diagnosing / resolving operational problems. Reports problems with procedures and makes suggestions for improvements. Escalates to, or consults with, senior staff when solutions are unclear. Built, troubleshoot and repaired computers (personal computer, laptops, and printers) for domestic, small business and enterprise customer hardware and software troubleshooting.

Rio Piedras, Pr

Built, troubleshoot and repaired computers (personal computer, laptops, and printers) for domestic, small business and enterprise customer hardware and software troubleshooting.

Datto Rmm Certified Admin

Certification, Comptia A+ Ce

Dcse Certifications, Dell Ce

DCSE Certifications, 2011 Foundations for Desktop and Laptops.

Certification, Computer Oem And Repair

Certification, Computer Oem & Repair Specialist

Certification, Network Installation

Certification, Printer Repair

Some Collage, Game Developer And Programmer, 3.45

Imo / Imdg Hazmat Certified, Certification

Iata / Icao Hazmat Certified, Certification

Dot Hazmat Certified, Certification

Certification, Pito

Certificate for operating Forklift, Order Picker and Reach Tower.

12 Grade (High School), High School/Secondary Diplomas And Certificates

Certified Administrator In K365 Endpoint Integration, Certification

Kca In It Glue