Adriel Lim Hui Chuen Email & Phone Number

Singapore

Singapore

○ Oversee and manage day-to-day business operations, ensuring seamless integration and utilization of Salesforce.○ Collaborate with the Product/Salesforce Team to troubleshoot and resolve Salesforce/backend-related issues, - proactively identifying root causes and implementing solutions.○ Provide strategic guidance to stakeholders on Salesforce processes and SP workflows to optimize efficiency.○ Ensure effective account management, including onboarding/offboarding, meter issue resolution, and LEI license renewals.○ Utilize JIRA to manage projects and tasks, ensuring timely delivery and clear communication.○ Identify operational process gaps, driving improvements and streamlining workflows to enhance productivity.○ Implement innovative strategies to elevate customer satisfaction and maintain service excellence.○ Present operational updates, insights, and key performance indicators during monthly company meetings.○ Lead and mentor the team, fostering a culture of accountability and process adherence through comprehensive SOPs.○ Organize team-building activities to strengthen collaboration and promote a cohesive work environment.

Singapore

- Managing day to day business processes using Salesforce.- Managing customer accounts and workflows liaising with other department where appropriate. - Investigating and assisting with the implementation of process improvements.- Processing applications and renewals using Salesforce when necessary.- Liaising with SP Group on account closure, supply cut off, novation and contestability application.- Ensuring accuracy by crosschecking and vetting through sales agreement and electricity invoices. - Resolving product or service problems/queries by clarifying customer issues, determining the root cause of problem, selecting and explaining the best solution to the problem, expediting corrections/adjustments.- Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

- Followed up with leads generated from various channels such as website enquiry, inbound call, social media platforms, etc- Informed residential customers by mail or telephone of additional steps needed to renew electricity contracts.- Achieved 80% renewal rate (Team effort for monthly KPI).- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.- Actively participated in weekly team meetings.- Proposed suitable price plans to residential customer based on customer's usage and needs.- Assisted customers to sign-up using company's inhouse IT systems.- Offered advice and assistance to customers, paying attention to special needs or wants.- Collaborated with Customer Service Team on customer's request such as relocation, expatriation, change of account ownership, transferringof account back to SP Power, updating of customer's contact details

20 Anson Road, #09-02, 079912