Adriel Madden Email & Phone Number

Team management helps groups of employees work better together by setting common goals and offering support and strategies to reach goals. Managing and developing multiple agents to not only excel at their current positions but to grow within the company. Oversee hands on training for agents as well as ensure all agents are to date with all neccessary compliant and licensing paperwork. Performs supervisory work coordinating the operations of a call-service team. Regular supervision is exercised over 20 – 24 subordinate personnel.

Fredericksburg, Va

Fielded an average of thirty customer service calls per day. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Confirmed that appropriate changes were made to resolve customers'​ problems. Tracked down sources of special products and services to meet customers'​ special needs. Recorded patients'​ medical history, vital statistics and test results in medical records.

Fredericksburg, Va

Modeled appropriate social behaviors and encouraged concern for others. Physically and verbally interacted with children throughout the day. Administered medication and minor first aid to sick and injured children. Dressed children and changed diapers. Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Established a safe play environment for the children. Incorporated music, art and theater into lesson planning. Engaged children with games and puzzles. Offered detailed daily reports that outlined each child’s day. Maintained accurate daily records of children’s individual activities, behaviors, meals and naps. Sparked creativity and imagination by helping children discover new things each day. Maintained a child-friendly environment with engaging activities and continuous access to the outdoors.

Fredericksburg, Va

Promoted good behaviors by using the positive reinforcement method. Maintained daily records of children’s individual activities, behaviors, meals and naps. Supervised children on field trips to local parks, fire stations and zoos. Encouraged children to be understanding of others. Made healthy, well-balanced breakfasts and lunches for the children. Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.

Secondary Education And Teaching

Secondary Education And Teaching

Activities and Societies: Virginia Women's Institute for Leadership