Leads QA team in manual and automation testing efforts for highly secure mobile app on iOS, Android and Desktop browsers.

Led regression, smoke, sanity, and penetration software manual and automated testing efforts on Audacy's mobile apps (iOS, Android) and web browser interfaces. Developed a suite of automated regression test cases in TypeScript from scratch, greatly accelerating Audacy's QA testing. Wrote automated TypeScript scripts to convert manual, time consuming tests to efficient automation using Cypress. Proficiently documented bugs and defects in Jira tickets; featuring reproducible steps, root cause, failure analysis, and screen recordings.

Developed automated software tests using Cypress and TestScript based framework.Worked directly with the development team, and implements testing methods and tools that coverthe entire life cycle of the product.Documented easy to understand defects, with methods of reproducing the issue.Collaborated with fellow QA team members and assesses technical requirements and product backlogitems for the intent of creating test cases.Performed regression test suite based on design specifications and requirementsAccountable for all software quality related metrics.

Supports the QA process to support Technology Solutions SDLC processCreates and requests system configurations using WebFocus, SQL queries, Informatica, ServiceNow, and SalesforceTroubleshoots integration cautions, failures, and logic gaps to determine root cause and provide guidance on possible solutions

Spearheaded the Data Subject Request project with Disney Vacation Club, involving data collection from Disney applications and SalesForce, and coordination among different lines of business.Created requests for various developer and security needs in ServiceNow, while working remotely.Used database administration tools such as Dbeaver to retrieve QA data using SQL and Python.Planned and created new QA testing frameworks for Disney Vacation Club’s Sustainment team.Plans and executes manual testing on assigned sustainment enhancements and hot fixes while working closely with QA team, product owners, and Dev Ops.Provides critical feedback to QA team and Managers after performing QA Audit to improve on QA processes.Creates and executes automation scripts for comparison of the actual to the expected outcome.Executes functional testing, load performance testing, and conducts sanity and regression testing on sustainment enhancement and hot fixes.Develops a detailed list of items to include on the regression test, executes the test and analyzes the results.

Created/Updated installation documents of CentralSquare applications and third-party software. Remotely accessed client servers and completed install process for CentralSquare products.Defined client system requirements and specifications, such as hardware, software, workflow detail, and networking requirements.

Gathered functional requirements for software releases and projects using the Agile methodology. Worked with project managers and developers to monitor the status of user stories using tools such as VersionOne and HP ALM.Spearheaded the software testing efforts for a department wide migration to Windows 10.Developed test automation scrips in JavaScript and Cucumber for QA testing.

Technical support for client’s webhosting services.Troubleshooted support inquires using Linux with a flavor of CentOS, related to DNS, MySQL, mail services and other system issues.Manage clients with an online ticketing system.

Provided software activation support and first-call issue resolution to Rockwell Software's FactoryTalk Activation Manager issues, via email, phone, remote sessions, and other mediums.Used specific troubleshooting skills and processes for Rockwell Automation software issues, including remote sessions, modifying regedit, and creating virtual machines. Contributed to Rockwell Automation KnowledgeBase articles, and assisted with documenting concise solutions to common issues.

Worked at the IT help desk for the Office of Research & Commercialization at the University of Central Florida. Provided end user and remote user desktop support for employees in the UCF College of Nursing building.Utilized an online ticketing system to respond to tickets from employees.Set up workstations for employees, and migrated users from Dell laptops to desktops in Windows 7 and 10 environments.Managed employees with Active Directory.

I worked as a Merchandise Host in MouseGear at Epcot. Educated Guests on Walt Disney World theme parks and made sure their vacation expectations were met and exceeded. Created lifelong magical memories for our Guests.Helped Guests with their merchandise needs while maintaining a safe work environment for Cast and Guests. Stayed in character and played my role in the show and theming of the location. Gained global knowledge while working in different areas around property, including locations at all four parks, Disney Springs, and ESPN Wide World of Sports.