At Delvaux, I specialize in luxury retail, delivering exceptional customer service with a focus on client satisfaction. My core responsibilities include: • Managing inventory to ensure optimal stock levels and product availability. • Executing visual merchandising strategies to enhance the brand’s in-store presentation. • Utilizing CRM tools to maintain and strengthen customer relationships. • Providing tailored client advising to assist customers in selecting products that align with their needs and preferences.I am committed to ongoing professional development, regularly participating in training to stay informed on the latest collections and industry trends, which enables me to maintain high standards of service and customer loyalty.

During my internship at the Irish Cancer Society, I gained valuable experience in retail management and team leadership. My key responsibilities included: • Leading and coordinating a team of 7 members to ensure smooth daily operations. • Overseeing the reorganization and optimization of the store layout to enhance customer experience. • Managing inventory, ensuring accurate stock levels, and efficient replenishment processes. • Providing excellent customer service, addressing inquiries, and resolving issues promptly. • Handling all cash register operations, including processing transactions and balancing the till.

The purpose of this business mission is to affiliate with a Walloon company for export to a target country, namely Milan. Therefore, I have thoroughly explored the animal management market upstream to eventually meet potential clients in Milan.