Adrien Dunat Email & Phone Number

Ville De Paris, Île-de-France, France

Accompagner les entreprises dans leur transition énergétique et la réduction leur impact environnemental

Paris, Île-de-France, France

I'm helping people to find "their place to live" and not just a place. I'm embracing this new challenge with ARCHIK, a new breed of agency with a cross disciplinary approach and synergy, ARCHIK brings architecture and design back into the heart of the estate agency industry.Everything starts with that property search. Our particular grasp of – and flair.

Paris Area, France

We are helping companies to drive and manage their Business Travel budget offering them consolidation and control. Egencia is the only TMC owner of its technology and capable of global sacalability to support companies/customers in their growth and expansion.As a manager of the Customer Success/Account Management Team France, my role is to lead and help my.

County Dublin, Ireland

As an Account Executive dedicated to the French Market for Sage Live, I'm helping companies to focus on their real business by giving them access to real time accounting figures. I find out and nurture new businesses' prospects, and I define their needs to give them the highest level of service by working closely with our Customer Success Coach.Sage Live.

Région De Paris, France

• Constantly trying to enhance the 97.4% Satisfied Clients rate in a fast growing environmentImplementation and management of the Customer Service while developing business with strategic clients including the following.
• Staff recruitment: integration, on-going training and competency assessment
• Development of a Customer Relationship Management (CRM) strategy
• Plan, manage and deploy solutions to ensure customer satisfaction (reducing dropped calls under 1%, same day reply to all email, introducing clients’ call-backs, etc.)
• Analyse complaints and find the best responses in order to deeply engage customer
• Implementation of a personal customer program

• Offered trade discounts following tenders and agreements
• Checked accuracy of customers/clients information's and control the turnover allocation by business unit
• Managed one-to-one solutions to customers’ requirements and analyze clients’ needs (supported by an administrative assistant)
• Checked compliance of tender documents with company’s procedural requirements
• Entered registration details about companies, participants and training managers
• Managed customer files: discounts, administrative documents (invitations and training agreements), sign-off sheets,

La Défense

• In the framework of the launch of the new SFR Connect laptops containing a GPRS/Edge/3G/3G+ module, a built-in SFR SIM card and Vodafone software to optimise internet access outside France in co-branding partnerships.
• Created and delivered effective marketing tools for IT resellers (Thorough Marketing and Sale Documentation, Training Materials)
• Developed a loyalty program for SFR Partners: IT resellers, wholesalers and SFR franchise chain stores Coordinated a specific mission of co-branding SFR / DELL (half-time in each company during 2 months):
• Developed marketing tools for the GPRS/EDGE/3G cards in Dell computers
• Worked on sales pitch and animation of sales forces training
• Deployed a co-branded offers SFR / DELL

Région De Barcelone, Espagne

• Market research for the launch of a new range of inverters for small or medium-sized enterprises (SME):
• Identified product and market strategies
• Calculated accurate market potential
• Created potential customer list, identifying prioritized target listsDefinition of an action plan to improve the quality of the customer relationship service:
• Competitive and Market Intelligence
• Definition of CRM tools

Master'S Degree, Marketing - Communication - Vente

Activities and Societies: Chairman of the video club ESDES (2003 - 2004) Football Team Player (2002 - 2006) Volleyball Team Player (2001.

Master'S Degree, Marketing, English, Spanish, Economics, Environment

One year in Alicante University as part of Erasmus exchange program

A-Levels, Economics

Activities and Societies: Member of Charity Fundraising Association