Adrien Hobson Email & Phone Number

Colorado Springs, Colorado, United States

• Support advance utilities technology teams and electric, natural gas and water services teams to include meter/module exchange and service repair for residential and commercial customers.
• Assist technicians on questions related to customer premise, meter/endpoint information.
• Create field activity request for AMI metering exchanges for electric, natural gas and water services.
• Analize open RTU items and Work Order Portal (WOP) tickets to ensure completion of pending items.
• Collaborate with internal and external utility field services technicians to ensure work is scheduled with the correct team.

Colorado, United States

• Identified, interpreted, and presented key performance indicators (KPI) and conducted deep dive analysis of Information Technology business unit transaction detail to identify risk and opportunity of financial.
• Collaborated on company-wide special projects as needed, to include allocations, expense savings initiatives, report standardization efforts, and reporting package design utilizing Microsoft Office Suite applications.
• Established internal governance guidelines that identified potential risks and established mitigating controls for 3 key Information Technology business processes.
• Managed control testing and presented results to leadership and control owners for accountability, quarterly.
• Composed business requirement documentation (BRD) for process flows and test scripts for report automation.
• Resolved user complaints with newly released or updated financial reports by troubleshooting reported issues, monthly.

Computer User Support Specialist Program, Information Technology

ACI Learning Technical Training is preparing for a career in Information Technology and areas including IT Specialist, Help Desk, Desktop.

Bachelor Of Science (Bs), Finance, General

Master Of Arts (Ma), Business Administration And Management, General, 3.7