In addition to Business Development and Strategy, I took on an additional responsibility as General Manager for 1, and then a second key market for ZA Tech, with the following responsibilities:> Own two P&Ls, manage revenues and operating expenses> Oversee the existing clients relationship and overall responsibility on the accounts, including > Build and develop local team in these two markets, from sales to business analysts to project manager, account manager and technical support and operations> Ensure effective delivery and support to existing clients, between in-market local team and central product, engineering, delivery and customer success teams (matrix organization)> Responsible for sales pipeline, funnel management and engagement, workshops, co-creation and ideation, etc.

In addition to business development responsibilities, I took on an additional responsibility on strategy and corporate development:> Company strategy, value proposition, product-market-fit> Financial planning, investor relations (SoftBank Vision Fund)> New market entries, and go-to-market> Investment opportunities> Strategic Partnerships and JVs

> Clients and partners engagement, managing inbound leads, co-creation workshops and ideation, platform partnerships, go-to-market strategies> platform partnerships and JV> Founding member of ZA International and ZA Tech

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Drive the overall customer engagement strategy, and the execution of priorities under digital channels, with the objective to improve business, customer and operations metrics: frequency of customer interactions, number and propensity of leads generated, X/up-sell, retention & persistency, NPS and CXT (internal customer KPI), operating costs.Strategic level:1. Define and lead the Customer Engagement strategy, across digital channels: Digital (e.g. CRM), Social (e.g. WeChat or LINE) and Mobile (e.g. MyAXA or Xtra – an AI enabled coaching app encourage healthy behaviors).2. Engage and leverage regional stakeholders in the successful delivery of customer solutions and marketing campaigns: Lines of Business, Big Data & Analytics, IT, Operations, Marketing & Distribution teams.Operational level:1. Oversee and execute the deployment and adoption of transformational Digital solutions across Asia, on two pillars: o Marketing & Sales: Drive program execution for CRM Marketing (Salesforce.com) – 1 direct report. o Servicing: Deploy MyAXA app (customer portal) and enhance functionalities, as regional product manager.2. Support entities in delivering local digital marketing campaigns (eDMs, trigger events and policy based events), and improving the customer stickiness and usage of digital channels (app downloads, daily/monthly logins, etc.)

Support the Asia Chief Marketing, Digital, Data & Customer officer, in the execution of his strategic priorities across Asia (Life, Health & P&C, 8 countries, 16 entities & EUR 650m earnings), and specifically leading the following activities:1. Partnerships: Head the Asia Partnerships function, focusing on developing data driven solutions for our Digital partners and end-customers: sharing economy, mobility, e-retailers/marketplaces, and Chinese Tech startups expanding overseas.2. Budget & Strategic Plan: Manage and optimize the regional budget (8m EUR) and ensure alignment with entities & JVs partners on the strategic plan priorities (initiatives validation and quantification, targets & KPIs setup, monitoring).3. Strategic Review: Lead strategic and operational reviews: (i) Leverage Data as a business enabler, (ii) Position Regional Partnerships & its Value Proposition, (iii) Implement Telemarketing & Direct Marketing capabilities in Asia.4. Governance: Manage the Asia Marketing & Customer Board and Regional Office team meetings (35 headcounts). Organized the 2016 & 2017 Asia Marketing & Customer conference, with 100+ participants from 10 countries.5. Innovation: Facilitate a CEO level monthly innovation forum, chaired by the Asia P&C CEO, to foster incremental innovation across Asia. For instance, we deployed a proof of concept leveraging Blockchain technology (2016).6. Talent Management / Learning & Development: Developed an Attraction & Retention action plan for Digital & Data talents. Built “Connecting the dots between Digital, Data & Customer” training program (100 participants, 7 countries).

• All Operational risks in scope, incl. Operations, Transformation, IT, Distribution, Fraud, Compliance, Finance, Governance & Strategy• Solvency II, Group Standards, Professional Family Policy Manuals • Data Quality• Emerging Risks

AXA Partners Asia (assistance business) Internal Control and Operational Risk Management - regional scope (8 countries)Core responsibilities:• Team management - network of internal controllers in each country of the region (functional responsibility)• Risk exposure monitoring• Control over the operational, financial, insurance and governance risks• Action plan definition & follow up• Compliance of operations with AXA Group standards• Business process improvement• Direct report to Regional CEO and Group Head of Internal Control and Operational Risk

AXA Corporate SolutionsInternational programs department – local policy & process implementation in property for major international corporates• setting up and monitoring local insurance policies. • ensuring compliance of local insurance policies with local standards and Master agreement• calculation, monitoring and collecting insurance premium in connection with international brokers, fronting companies and central accounting (UK)• conducting market watch on terms and conditions of local insurance and reinsurance on more than 40 countries. Information management in relation with the international network. • maintaining reporting to captives and co-reinsurers.

In charge of conducting and writing a survey on the French insurance P&C market and its trends upon request of head office (treaty underwriters in Munich). Legal, insurance and reinsurance fields.

Employee Benefits - claims management for major corporate client companies.