Adrien Morvan Email & Phone Number

Ashford, GB

Ashford

• Managing all phases of IT projects from initial concept, design and development to improvement and in-life product management,
• Defining a scope by capturing client requirements, creating documentation describing the changes, building a project action plan for project follow up and maintaining cost control by monitoring time spent by each team,
• Providing technical requirements to the development teams,
• Testing web applications/web services prior to client submission for validation and subsequently tracking all client change requests during the user acceptance testing,
• Establishing, building and maintaining positive working relationships with clients and 3rd parties through phone calls, conference calls, and in person using strong communications and interpersonal skills,
• Travelling to meet and forge strong relationships with international clients and development teams on a regular basis to ensure optimal service levels and resolve any issues,

Ashford

• Delivering comprehensive support for internal and 3rd party repair avoidance solutions and repair booking web applications to high profile clients across 1000 stores and 2500 call centre agents across the UK,
• Providing effective support 3rd third party customers in integrating web services with their ERP system,
• Managing and supporting the helpdesk support team to ensure the delivery of consistently exceptional service,
• Creating and overseeing the implementation of robust helpdesk support processes for new clients,
• Writing, developing and updating training documentation to ensure material of the highest quality,
• Managing and maintaining the hardware stock for the in-store repair avoidance solutions,

Ashford, England, United Kingdom

• Primary point of contact for mobile phone and TV manufacturers,
• Setting up a new TV and network storage B2B processes for the operational team,
• Delivering comprehensive support for the engineer via training,
• Writing, developing and updating training documentation to ensure material of the highest quality,
• Resolving technical issues with various internal and external development teams,

Prince2 Agile Practitioner, Project Management

Prince2 Agile Fundation, Project Management

Ciw Web Foundations Associate, Information Technology

Ciw Advanced Html 5 & Css3 Specialist, Information Technology

Diploma In Business Management

Hnd In Electronic And Electrical Systems, Electrical And Electronics Engineering

Diplome Universitaire de Technologie Genie Electrique et Informatique Industrielle French equivalent of HND in electronic and electrical.