Adrien Walker Email & Phone Number

Kingwood Texas

Payroll

Kingwood, Tx

Houston, Texas Area

Manage Year-end activities as it relates to the transmittal of documents for Tax Clients to the Tax Department to ensure accuracy and timely submission. Point of contact for payroll and tax escalation issues for Shared Services environmentManage department expedited research requests until resolution Provide technical and training support to more than 100 Client Services Associates regarding product and client issues/concerns. Handle service and corporate escalations that involved complex tax and payroll issuesCreated and Delivered Year End Training to associates in RegionManage payroll and tax implementation for company M &A for over 10,000 clients Assist associates with researching and resolving W-2, Money Movement Tax, Benefits and Amendment issuesSetup Garnishments/Payments and Cash Management Uploads (Direct Deposits, Manual Checks)Create Monthly Reports for check and balances for Payroll Adjustments (Credits & Debits)Participated in team building workshops to drive continuous improvement within the departmentCreates, tracks and reports key performance measurements for associatesDeveloped and facilitated training programs for new hires orientation Participated in implementing defense queries to detect and anomalies in payroll processesCoordinated weekly meetings with team members to review staffing needs

Houston, Texas Area

Manage day-to-day operations for a virtual team of 14 associates managing payroll data processing out of Houston, San Antonio and Tampa. Developed and created bench strength by succession planning for associate career development. Coaching and Development, 3 associates promoted into Client Service positions. Managed regional new hire recruiting, screening & hiring, employee terminations, performance management and year-end appraisals Developed a standardized process to align virtual resources payroll processing across multiple statesResponsible for implementing a production standard for proficiency and improving payroll processing accuracy by 37% for the Texas sites Programmed system based upon compensation design with client specifications Managed payroll, compensation, benefits, calculating and formulating pay scales for various compensation packages and or plans Reviewed and provided budget activity and progress reports to executive management team for cost analysis on client payroll activity Partnered with account implementation to ensure successful new account setup and processing Implemented Escalation Tiers for Membership Support Services

Houston, Texas Area

Managed Regional Regulatory Compliance reports for Sarbanes-Oxley Audits Point of contact to Payroll Specialist and Human Resource Generalist for Payroll entries Programmed system to calculate benefits and compensation in accordance to federal guidelines and client specifications Processed payroll, tax liability, state and federal garnishment and benefit administration inquiries for clients with multi-state jurisdictions Responsible for payroll processing and execution of pay for various payroll frequency clients Assisted with the control audits and verification process for organizational policy and procedures Primary contact for payroll production that includes calculating, withholding and monitoring deductions for employee pay Processed new hire and termination reports

Houston, Texas Area

Review operating procedures and suggest effective changesInstall reliable call tracking system and monitor calls of agentsCollaborate with the HR department in hiring agents and conduct trainingHandle escalations and ensure customers do not bears any ill-feelings about the companyHandles the workload by performing the agent dutiesReview the insurance claims and conduct inspection to determine authenticityCall customers and request them to provide details necessary for claim settlementDraft presentations and marketing articles for new insurance policesHandle queries, inquires, and complaints of customers personally

Houston, Texas Area

Investigate alleged abuse, and neglect of children in the communityInitiate and take preventive actions and ensure safety of childrenEncourage children to speak up about abuse and neglect by becoming their friendInterview parents and ask them any person they suspect for abusing their childConduct child welfare services in the community with emphasize on health and safetyFollow up all cases regularly as long as the safety of children is maintainedProvide mental, emotional, and social support to child victimsInterview alleged perpetrators, analyze their mindset, and file a suiteCollect, compile, draft reports, and testify in court

Associate’S Degree, Business Administration And Management, General

Pursuing Associates Degree with continuation education in Business Management

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Diploma