Kennesaw State University on-site representative, responsible for generating networking opportunities. Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), inquiries about bank deposit products and service charges, inquiries about ATM and Debit Card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability. Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary. Research customer questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits. Cross-sell bank products and services based on customer needs, in accordance with the bank’s program standards.Perform customer requested research, including printing statement and check copies. Transfer funds to cover customer overdrafts as directed by Bank Operations. Contact customers to obtain necessary signatures on items with missing or irregular signatures. Maintain the Bank’s files for Currency Transaction Reports, customer safekeeping receipts, loan and trust collateral receipts, commercial resolutions, Powers of Attorney, court orders, levies, miscellaneous deposit documentation, and general correspondence.

The sales specialist drives total store results by delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth: -Displays expert product knowledge of all categories on the sales floor and in the fitting room -Utilizes appropriate selling tools -Executes purchases and returns/exchanges for customers per store operating procedures policy -Maintains awareness of all sales, promotions, and applicable ringing procedures -Utilizes mobile point of sale (MPOS) units during peak times -Builds customer loyalty through current brand strategies -Understands, adheres to and reinforces brand standards -Recovers merchandise to standard in between customers -Replenishes merchandise to standard to create a full and abundant presentation -Assists in housekeeping of sales floor and communicates maintenance issues -Assists in maintenance of merchandise flow standards -Maintains an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement, and shrink Contributes to building a high performance team:

As a Retail Specialist, my primary function of processing most teller transactions including but were not limited to: check cashing, deposits, consigned items, savings bonds, and loan payments as well as performs the consumer sales functions. I provided the unparalleled customer experience in all customer interactions to include a high standard of efficiency, accuracy, and consistency. I assisted customers in retail and lending product selections by presenting features and benefits and asking for the sale and actively participate in system-wide sales campaigns while meeting established monthly referral and sales goals.