Adrienne E. Donawa Email & Phone Number

Pembroke Pines, Florida, United States

Completed research project looking at the effects of BST on parent implementation of mand training. Assist BCBA with completing assessment reports (initials and re-authorizations). Shadowed BCBA providing supervision to RBTs. Analyze data graphs and completed monthly reports on clients progress. Provide one-on-one direct ABA treatment to more than 3 clients in a clinic. Collect data per intervention plan. Complete daily session notes related to the intervention plan. Communicated with BCBA regularly to inform and improve treatment plan.

Collaborated with the Vice President of Operations to set goals and outline steps toachieve objectives. Coordinated within the company to ensure task completion between different departments.Directed, coordinated and evaluated activities for a team of 6 staffing coordinators. Screened potential candidates by conducting initial interviews, checking background/references, testing and other approved measures. Negotiated salary for BCBA candidates. Knowledge of BACB guidlines and state requirements for more than 20 different states. Managed and staffed cases with BCBAs to ensure coverage for all cases which include new, restaffs, and urgent cases.

Sunrise, Fl

Answered inbound calls, chats and emails to facilitate customer service. Acted as the caller's advocate by ensuring their questions and concerns are addressed in a timely and professional manner.De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Developed strong customer relationships to encourage repeat business. Utilize multiple processing systems while using thorough knowledge of the Manual of Rates, Rules and Procedures. Explained policies, analyze insurance programs and suggested additions or changes as needed. Calculated premiums and established payment method. Customized insurance programs or quotes to suit individual customers, often covering a variety of risks (Homeowners, Auto, and Commercial). Perform transactions, cancellations, and/or reinstatements according to latest corporate standards, manual rates, guidelines and procedures.

Master Of Science - Ms, Psychology Major In Behavior Analysis

Bachelor'S Degree, Psychology, 3.96

Activities and Societies: National Society of Leadership and Success. Phi Betta Kappa Society. International Honor Society.