Adrienne Harris Email and Phone Number

Assisted in improving department client grievance reports by 23% during my tenure.Handled administrative procedures to meet objectives set by boards of directors or senior management.Worked effectively as the team leader in a fast paced, high-volume work environmentMastered the navigation of salesforce and trained all new department agents on company CRM database

Established positive rapport with customers, managers and customer service team members to maintain a positive and successful work environment.Handled all escalated calls for the department via phone, email. and web chatInvestigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.Assessed team member performances by delivering one-on-one coaching to promote better service.Received certifications and gained experience navigating Windows Operating System and Windows based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project.

Operated CRM system and Microsoft office tools while assisting 30+ customers a dayCompleted thorough opening, closing and shift change functions to maintain operational standards each day.Established performance expectations for my fellow team associates and reviewed their performance.Held the responsibility of uniformly enforcing policies and procedures among associates.

Diary management, meeting management and scheduling for the experience team.Providing general secretarial and administrative support such as expenses, travel arrangements, invoice processing, and stock ordering.Managing daily issues or customer concerns, monitoring and resolving scheduling violations/conflicts.Deputizing for team lead and providing operational and organizational support such as: hosting weekly meetings, organizing topics and action items, annotating calls, presenting all members with point of action summary upon completion of the meetings.Participating in strategy sessions, ensuring program alignment to Cisco vision and goals.Coordinating as team lead with Lobby team to ensure service continuity and availability globally.Process and policy reviewing and updating.Organizing pre-brief calls with account managers and ensuring a smooth logistical life cycle throughout customer visits.Creating agendas and customer packets, coordinate catering, and ensure customer needs are met to the highest standard.

Managing complex and high volume calendar schedules with minimal to no conflict for senior resources.Office management and travel arrangements on a global level.Submitting Workplace Resource service requests for facility related cases.Liaising with building planners from site contacts, and conducting audits as requested.Ensuring compliance with company Safety and Security policies and procedures, including compliance with (Federal) employee/guest requirements and compliance with employee temporary badge policies.Maintaining lobby emergency reference information.Printing support, catering booking, equipment management, presentation preparation, event planning (coordinating space and registration lists, id tags, meeting materials).Researching and producing new policies and procedures.