Adrienne Harrison Email & Phone Number

New Port Richey, Fl, Us

Clearwater, Florida, United States

Medicare Advocate

Strengthened client relationships by providing financial assistance ensuring clients achieve financial goals. Processed monthly expense reports in a timely fashion, worked directly with regional manager and answered a multi-line phone system. Processed sales and buys from strict direction form the broker. Processed new account applications and entered into the system along with sending the appropriate paperwork to the proper department.

Answered Inbound calls, responsible for retaining customers, billing corrections, while meeting sales quotas of new products and services that would benefit the client while giving them better value for their money. Adhered to strict attendance policies, took customer complaints and the goal was to solve all issues on one call. Sometimes we would have to place outbound calls if the resolution took longer than expected.

Responsible for monitoring incoming phone calls to CSRs to ensure HIPPS guidelines are followed as well as ensuring the best possible customer service is given. Enrolled and expoloained benefits offered through their company EAP program beneits. Assisted claims department with issues where we may need to correct CPT codes for the claim to be processed. Completely confidential so employers were unable to get details on employee call. Responsible for scheduling breaks and time off. Worked closely with Licensed counselors in case incoming calls requires a LSC at that time and could now wait to schedule to speak to an LSC I their area. We provided counselling services, legal services and assisted in finding counselors in the members area when needed ranging from financial counseling to personal counseling personal and family, Also responsible for properly enrolling members into the system and ensuring to get as much information on the first call so it would be less time consuming for the member when they called again.

HR Liaison, recruiter for sales team. Trained new Sales Associates when hired and performed performance reviews for all sales support staff. Responsible for all salles support staff to ensure they had proper knowledge of procedures for new accounts, paperwork and trade submission. Responsible to backup Operations Managers duties when needed, planned and scheduled seminars, branch meetings, ordered lunch and or breakfast for such meetings. Responsible for profit and loss report nd oversaw the security system such as adding and deleting employees when needed. Processed all paperwork for new hires and ensured all forms were sent to appropriate departments including background checks and fingerprints.

Associate'S Degree, Medical Insurance Specialist/Medical Biller

Associate, Medical Billing And Coding