Headed and reorganized the database of the 300+ legacy vendors that have contracts with the various facilities within the FMOL Health System.

Headed the implementation and management of the online testing for police and firefighter entry level applicants.Provided technical and website support for applicants and those preparing for competitive exams.

Trained all employees upon the implementation of Microsoft Teams and Office 365 saving the company $5,000 in training costs.Maintained 500+ client files with their tax returns, personal information,balances, and financial options.Provided desktop support to clients in the way of walking them through accessing their tax files when they needed assistance, as well as company employees when they experienced any technical issues with their desktop systems, desk phones, or their Outlook accounts when setting appointments, resetting passwords, and connecting with their cell phones.

My responsibilities included but were not limited to, assisting customers as much as possible either on or offline, or assisting them with directions. This location was a call center and I trained and worked for multiple companies such as United Health Care, Orbitz Travel services, and American Express Travel Services.