My role spans multiple functions with the goal of delivering impactful digital services to satisfy user needs, client budgets and technical feasibility.As a member of the Design team, I:- lead quantitative and qualitative discovery activities to craft strategies for website builds and redesigns- inventory and audit existing content to develop intuitive and flexible information architecture and navigation solutions- collaborate with UX and UI designers as well as technical and solutions architects to ensure underlying content structures match target user experiencesSelected projects:Planned Parenthood Direct: https://plannedparenthooddirect.org/ McMaster Engineering: https://www.eng.mcmaster.ca/Mapping the Way: https://www.mappingtheway.ca/As a member of the Strategy & Growth teams, I:- accompany clients to elicit needs and define requirements for future work phases (now, soon, later)- draft statements of work in collaboration with account and project managers with an eye to matching production activities with target objectives and constraints- act as a thought leader, regularly presenting at industry conferences (DrupalCon, Taxonomy Bootcamp, PSEWeb, etc.)- contribute to responding to requests for proposal and pitches to win new client business

Audit web and print content across client’s four product lines and propose master and product-specific taxonomies to enable enterprise content managementFacilitate user research workshops to elicit content management requirements and create an appropriate metadata schemeBenchmark competitors’ digital platforms and recommend design implementations to enhance user experience for online product search and comparison

Managed a team responsible for an in-house taxonomy that powers the yp.ca search engineBusiness analysis & translation to user stories/tickets (Agile development)Linguistic normalization to improve relevance and recall of search resultsAllocation of team resources to cross-functional projects

Assist with the day to day operations of the new BLG portal and coordinate portal content with web content on BLG website.Act as interface between portal content and the technology needed to support the objectives of both the portal and the website (Sharepoint 2010).

Manage electronic document management system; Research and define information requirements for technology projects;Oversee archival facility;Implement knowledge management initiatives across the organization;Conduct information sharing and knowledge transfer activities.

Assist with management and evaluation of enterprise wikiDeliver training sessions and provide user supportContribute to intranet redesign

Manage donor and client relationships; Coordinate creation and execution of direct mail fundraising program (text, creative components, data selection); Liaise with contractors to develop and implement business rules and client standards; Assist Executive Director with Leadership Giving program and other fundraising initiatives

Assisted consultants with drafting and editing of grant and sponsorship proposals; Researched and developed donor recognition programs; Provided graphic design of promotional materials; Revamped company website and online presence

Undertook development activities including grant writing and fundraising;Created and implemented donor and sponsorship programs;Raised over $75,000 in financial and in-kind resources; Prospected and secured 15 sponsors for a national concert series; Created and implemented volunteer program, including coordination, training, and administration (managed a team of over 50 volunteers nationally); Acted as staff liaison with organization’s board of directorsMember of board recruitment and nomination sub-committee