Adrienne Middleton Email and Phone Number

Creates high-quality content for an online Instagram and Tik Tok account, EastCoastAdri. East Coast Adri highlights local businesses in the New Jersey and New York area with a focus on food and lifestyle. With over 7K+ followers on Instagram and 11K+ on Tik Tok, East Coast Adri continues to reach over 300K+ accounts a month through videos, posts, and stories.Previous collaborations: American Dream Mall, Manhattan Bagel, Wendys, Panera, and more.

- Lead system and process training meetings for newly onboarded agents, business partners, and stores, ensuring a smooth transition into operational processes. - Provide operational support to over 1,000 BNC locations through Zendesk tickets and emails, actively seeking process improvements to enhance efficiency. - Collaborate with internal business areas to publish knowledge base articles, facilitating quick issue resolution for stores and support teams. Track and report global issues to internal/external business partners.- Effectively manage a high volume of Zendesk tickets and emails to meet the demands of a large store network, maintaining a high level of responsiveness.

- Led and coordinated bookstore events and information sessions for new students, faculty, and staff.- Managed a team of 6 sales associates, fostering a collaborative environment and delegating tasks to uphold store policies and procedures effectively. - Implemented visual merchandising strategies by replenishing and arranging the sales floor in alignment with current promotions and trends, resulting in increased customer engagement and sales.- Developed and streamlined procedures for fulfilling online orders, reducing order discrepancies and improving customer satisfaction. Resolved customer issues promptly, both in person and through phone and email.

- Develop and implement social media marketing strategies, including creating graphics and scheduling content for clients on platforms like Instagram, Facebook, and TikTok to enhance brand awareness and drive sales growth.- Take the initiative to stay updated on best practices and emerging trends in social media, ensuring that our strategies remain innovative and effective.- Collaborate with clients and team members to deliver clear and compelling messages when creating graphics and content, ensuring accuracy and consistency across platforms. - Continuously work towards achieving performance metrics by increasing audience engagement and sales through effective social media marketing campaigns.

- Assisted the Community Manager in planning and executing Yelp Elite events, working closely with local businesses and designing creative event elements. Designed menus on Canva and edited Instagram reels with a focus on Elite events, local businesses, and trending social media content ideas.- Actively engaged with the Yelp community by connecting with users through compliments on reviews and private messages, led the “Meet the Elite” project and supported the Yelp Elite Squad by keeping them up to date on the latest happenings in New Jersey.- Curated and promoted local business collections online and for the Local Yelp newsletter, showcasing the best of New Jersey.

- Managed content on Glamour Dolls Tumblr account by posting twice a day.- Sent media kits to influencers. Secured popular YouTuber, Sara K. who has over 1.5 million subscribers. Sara K. recorded a YouTube video highlighting Glamour Dolls product which generated over a hundred sales overnight.- Packed and shipped inbound orders.

- Assisted an average of 40 customers per day with selecting items for a specific occasion or general questions.- Replenished and organized sales floor with back stock.- Maintained visually appealing merchandise displays; ensuring strategic placement of products in order to maximize purchases.- Provided outstanding customer service, receiving 100% in customer service feedback surveys.