Adrienne Mitchell Email & Phone Number

North Las Vegas, NV, US

Las Vegas, Nevada, United States

Phoenix, Arizona

Phoenix, AZ & San Diego, CA

• Oversee the daily operations for the Central Arizona market, valued at $60 Million in annual revenue.
• Manage and develop a team of up to 73 employees, including a Patient Service Supervisor, Patient Service Leads, and Patient Service Associates.
• Monitor open billable revenue to begin the reimbursement process on dispensed products/services.
• Review and distribute daily reports to monitor and resolve open revenue from dispensed products or services to begin the reimbursement process.
• Review reporting on key performance indicators (KPIs) for customer service intake workflow and inbound phone queues for tracking, trending, and intervention on daily, weekly, and monthly performances.
• Research and respond to grievances and appeals escalated by managed care health insurance business partners.

Phoenix, AZ & San Diego, CA

• Oversaw the daily operations for the Medicare Intake Department valued at more than $2 Million in annual revenue.
• Managed up to 50 employees, including Patient Service Supervisors, Patient Service Leads, Respiratory Therapy Supervisors, a Distribution Manager, Account Managers, Customer Service Technicians, and Patient Service.
• Generated, reviewed, and distributed daily reports to monitor and resolve open revenue from dispensed products or services to begin the reimbursement process.
• Monitored daily key performance indicators for customer service intake for workflow and inbound phone queues for tracking, trending, and intervention.
• Reviewed P&L performances to uncover top line and net revenue performance opportunities and discrepancies in ledger entries for intervention.
• Oversaw asset management and procurement activities, utilizing warehouse inventory tracking measures and weekly ordering.

Phoenix, AZ & San Diego, CA

• Oversaw the intake of $2.2 Million in annual revenue of FFS Medicare referrals for 17 intake centers across California and the Pacific Northwest.
• Managed 27 employees, including a Patient Services Supervisor, a Patient Services Lead, and Patient Services Associates.
• Monitored daily key performance indicators for customer service intake for workflow and inbound phone queues for tracking, trending, and intervention.
• Tracked revenue adjustments to identify preventable adjustments initiated by front line patient service staff and coached individuals on best practices.
• Monitored labor expenses by reviewing overtime expense reports to track and trend opportunities for improved efficiency.
• Collaborated with the VP of Operations and local branch management on collaboration on market initiatives, goals, and reviews of government compliance on traditional Medicare-generated revenue. Key Accomplishments

Phoenix, AZ & San Diego, CA

• Oversaw Quality Assurance/Control support for the intake of $3 Million in traditional Medicare referrals.
• Managed 12 employees, including a Reimbursement Lead, Quality Assurance Specialists, and Revenue Recovery Specialists.
• Monitored incoming requests from local branch representatives for reviews of traditional Medicare referrals to ensure that service expectations of response timeliness were met.
• Reviewed QA responses for adherence to government policy equipment coverage criteria and trained representatives on areas of improvement.
• Generated, reviewed, and distributed loaner asset reports to create and execute requalification action plans for non-billing rental assets.
• Generated and monitored Quality Assurance, revenue recovery activities, and performance reports for Senior Leadership review.

San Diego, CA

• Managed the daily operations and up to 18 employees within a retail environment; oversaw Human Resources, training and development of Sales Consultants, and general accounting.
• Led teams in driving sales, brand loyalty, and providing exceptional customer service.
• Communicated daily employee sales goals and monitored the progress of team members against key business initiatives; conducted monthly 1 on 1s and quarterly reviews with employees.
• Managed scheduling that maximized staffing to most effectively meet the needs of the business and drive store profitability while leveraging payroll.
• Ensured adherence to Loss Prevention policies and procedures and proactively identified trends that supported achieving store shrink goals.
• Cultivated an environment of open communication and drove the performance management and development of associates within the store.