• Provided tier 2 technical support via phone, chat, and Jira ticketing system, closing over 4000 tickets per year• Creation and troubleshooting of AWS cloud resources including workspaces and EC2 computing, S3 and EBS storage, API integration and Web Application Firewalls• Provided technical support and management of IAM user creation, RBAC/DAC permissions, account terminations• AD security group creation, organization, and management/maintenance • Implementation of and training around security tools and best use practices • Created and maintained knowledge base articles in the areas of endpoint management, network security and IT Operations according to NIST standards including creating and presenting multiple series of employee security training• Configuration and maintenance on over 100 next generation firewalls, including on SCADA, flight and federated networks• Supported operations in areas of operations, cybersecurity, contingency planning and disaster recovery • Software deployment and license maintenance for hundreds of technical software platforms and licenses• Assisted with vulnerability investigations and threat response in regulated environments • Local Subject Matter Expert on Tanium Endpoint Detection and Response platform. Fostered operational effectiveness and efficiency as primary liaison between IT Operations and Cybersecurity

• Image and deploy a very large pool of computer inventory using PXE• Review and respond to hardware and computer request tickets through Jira• Decommission machines holding sensitive material at lifecycle end• Respond to Help Desk and Support Desk tickets• Manage accounts through SCCM and Active Directory

9th grade Biology