Adrienne Captain, M.A. (Hr-Od) Email & Phone Number

Houston, Tx, Us

Cumulative Work Summary• Develop and execute on change management communications plans to improve organizational readiness.• Design customized instructional content, technical courses, and business scenarios to enhance the knowledge & capabilities of employees in the eLearning, vILT, ILT, & HDDL modalities for Oil, Gas, Energy, Education, & Tech.• Create leadership - executive development programs and organizational development plans for performance improvement.• Conduct organization-wide needs assessments and analysis for change management, learning development, employee performance, and organizational development.• Design and evaluate eLearning interventions and assess the measurability of course objectives.• Use storytelling, case logic, scenarios, & problem-based learning (PBL) in addition to several other methods to develop experiences for learning motivation.• Use agile project management and scope document development to track project progression.• Use Articulate Storyline, Articulate Engage, & Adobe Captivate to design SCORM, AICC, & Tin Can API eLearning courses.

Houston, Tx, Us

Business Advertisement (See Current Description):• Started a consulting practice to analyze, design, develop, implement, and evaluate training programs for multiple industries and organizations.• Creates coaching plans, design training, and change management strategies to improve performance and employee teamwork dynamics.

Houston, Tx, Us

• Developed, uploaded, and tracked project documentation, conducted document controls, and file storage using MS SharePoint.• Managed the technical training & development activities of nine workstreams: Procure to Pay, Plan to Produce, Order to Cash, Produce to Deliver, Record to Report, Lead to Order, Forecast to Plan, Product Lifecycle Management (PLM) & EHS/Quality.• Observed SAP ERP (ECC) HRIS training implementations and provided advice regarding improvements to the learning structure.• Participated in Business Integration Testing (BIT) meetings to coordinate the training schedule for a large merger & acquisition project for SAP usage.• Consulted with SMEs to create and distribute the global SAP training schedule for ASI. • Conducted project assessments to ensure the scope of learning is applied and immersive. • Assessed training or learning content to determine alignment with ALM test cases and hands-on SAP activities. • Developed stakeholder analysis and created training documentation for instructional soundness.• Advised the Organizational Change Management (OCM) team about curriculum changes and training for User Acceptance Testing (UAT) & End-User Development.• Provided project reporting, ghostwritten PowerPoint updates, and RACI charts for change projects and learning updates.• Designed presentations & scenario for the Produce to Deliver Workstream for WeToll, TheyToll, & Intercompany Toll Process. • Generated agile communications and maintained change agent networks to analyze training requirements. • Created MS Excel tracking documents and reports for OCM Core Team meetings.• Produced communications to inform OCM Core team about possible barriers or problems with technical development. • Interviewed Workstream Leads and IT Teams to create learning and training plans. • Assessed end-to-end OCM processes and mapped training to job roles. • Designed SAP 101 training course using Articulate Storyline.

Houston, Texas, Us

• Created project documentation, monitored project progression, and communication plans using MS SharePoint. • Evaluated organizational technical training needs in Sales Compensation for a large-scale Change Transformation ERP & HRIS project.• Used Change Impact Assessments to determine development needs and training requirements for employees due to the implementation of new systems and bridges, i.e. (Order Management System, SAP Commissions, Enterprise Data Warehouse, etc.).• Conducted needs analysis and assessed learning issues from the implementation of SAP Fiori. • Participated in FAQ (Frequently Asked Questions) development and ITIL library incident tracking.• Mapped learning content to specified job roles, competencies, & processes. • Project managed the development of technical training by Managers and Global Process Owners (GPO) for Transient, Transactional, and Entity Master Data training projects, i.e. (S/4 Hana, MCW Loading & Corrections, Process Claims, Data Flow Architecture, etc.).• Applied the AGILE and ADDIE Models of Instructional Design to shape and monitor the development of learning programs. • Queried SAP Fiori & External Systems to evaluate order Pricing, Product ID, Deal ID, and Shipping information. • Scheduled and conducted Skype meetings to establish frequent communication or contact with Global Subject Matter Experts and content developers.• Attended scrum sprint sessions for Global Communications with IT Teams, Outside Contractors, and MOC Teams via Skype.• Evaluated Knowledge Transfer processes to determine if training documentation or learning solutions developed by outside consultancies will meet the needs of the Enable Data and Process Claims Work Stream.• Wrote Scoping & Learning Design Documentation processes to gather course information and structure training activities. • Designed quick reference guides, steps guides, and storyboards to ensure instructional soundness.

San Diego, California, Us

• Managed instructional design and learning projects in Sales & Operations.• Developed scoping initiatives and project plans for job role changes using new software ITSM Salesforce tools.• Set the strategy for learning projects in Sales Auditing and Billing for Service Management & Operational roles.• Evaluated job role documentation processes and created project plans for learning & development.• Engaged Stakeholders using collaboration tools (WebEx) to discuss Cloud offerings and job role changes for Service Managers.• Collected and documented client requirements, defined plans and scheduled artifacts for operations projects.• Designed Salesforce.com training modules, created knowledge check questions and activities from measurable learning objectives using Adobe Captivate, Lectora, Blade, & Camtasia, per the Kirkpatrick Levels of Evaluation.• Developed integration of programs, projects, & documents for Operational roles for use on MS SharePoint 365.

London, England, Gb

• Assessed learning impact due to changes in modality on employees and managers. • Designed measurable learning plans following the Metrics That Matter (MTM) practice of evaluation.• Created scope documents to include budget, resourcing, and design criteria for technical program development. • Evaluated training needs and collaborated/consulted with Subject Matter Experts and Learning Solutions Managers to design field trip operations training for leaders and employees using storyboarding processes for Articulate Storyline and vILT.• Advised Learning Management on appropriate instructional design processes to support business objectives in Upstream Learning – Petrotechnical Academy.• Leveraged the use of enterprise management solution Project Server & MS SharePoint for reporting project time, details, & content design.• Partnered with Engineers, Technical Content Owners, and Subject Matter Experts to produce sound instructional designs and content for highly complex courses.• Worked with stakeholders and globally dispersed agile project teams and running scrum sprints using Skype to communicate weekly progress, perspectives, and snapshots of project work. • Project managed all phases of the ADDIE model to include project scope, project design, course mapping - development, and implementation - transitioning, & evaluation via LMS Cornerstone OnDemand.• Wrote and administered behavioral change communications for Technical Content Owners to include changes in policies, project scope, and resource allocation. • Developed adult learning and train-the-trainer strategies in support of eLearning, HDDL, Virtual Learning, and Instructor-led Training modalities.• Edited and designed documentation for capability and technical development in support of BP’s modernization agenda.

Houston, Texas, Us

Project Manager of Training Product Design & Development 01/2017 – 03/2017• Designed project management business cases and milestones report structure for vendor-created projects.• Developed training standards for project development and designed the scope document framework for the business. • Created iterative statements of work and project scope documents to ensure compliance in the design of training programs.• Managed projects using Asana and other project reporting tools.• Examined design standards and made recommendations for improving training quality & acquiring training resources.• Managed day-to-day vendor operations and evaluated courses designed by outside consultants and third-party associates for implementation via Absorb LMS (vILT, ILT, & eLearning).Sr. Instructional Designer (progressed to Project Manager) 05/2016 – 01/2017• Wrote and designed scope documents, statements of work, & course content roadmaps to ensure the soundness of instruction.• Used behavioral assessments in the development of learning initiatives and change management processes.• Reviewed contractor agreements and validated instructional content for compliance and application of the ADDIE model.• Provided feedback to senior management on training development projects.• Evaluated training effectiveness through alignment with established competency maps and provided curriculum oversight for application course design for Absorb LMS.

Houston, Texas, Us

• Identified critical change standards & designed Rig Fundamentals training and learning criteria for new talent hired into the organization using Lectora authoring software.• Tracked change initiatives for technical learning design projects and collaborated with learning managers using Skype – IM tools.• Worked with Technical Subject Matter Experts (SMEs) and regional learning development managers to design new training.• Established a leadership capability for developing hi-potential employees in the organization.• Created leadership pipeline development strategies for improving bench strength in several business units via rotational program design.• Designed & developed course material to include job responsibilities of rig employees, Primary & Secondary Well Control, At-Risk Behavior, & Hazard Identification.

Orange, Ca , Us

Adjunct Professor (Online Platform)• Designed communications to engage adult learners in a Blackboard LMS online environment.• Engaged students on the subjects of personality, psychological theories and concepts, research dynamics, and abnormality.• Trained - Coached students on the use of Blackboard and BrightSpace Learning Management Systems when needed.• Worked extensively in a social distance learning function using Moodle-based learning systems.• Used course rubrics, online grade book, and formative evaluations to assess student progression.• Developed assignments using internet searching, electronic library databases, & communities.• Facilitated courses in PSY/101 General Psychology, PSY/180 Interpersonal Effectiveness, & BUS/381 Solutions-Focused Leadership.

Spring, Texas, Us

• Collaborated with the Talent Management team to establish learning criteria for employees and managers in performance management.• Configured performance details for competency models in the Performance & Goals bundle of SuccessFactors.• Used the competency libraries in SuccessFactors to align the organization’s competency models with the Writing Assistant and Coaching Advisor features. • Designed and implemented training on how to configure and write content in the Writing Assistant and Coaching Advisor features of SuccessFactors software for the Chevron Phillips Chemical audience. • Developed quick reference guides to support Human Resources Business Partners on how to conduct Calibrations in SuccessFactors.• Created a project scope document with built-in behavioral change management, communication, & risk management plans.• Worked with the Talent Management Specialist to customize Performance Management (PM) training scripts.• Designed manager & employee performance management eLearning courses using Articulate Storyline 2.• Prepared eLearning source files for the SuccessFactors Learning Management System (LMS) for PM courses.

Boston, Ma, Us

• Developed training & learning design documents from technical manuals and process elements for use on the Learning Management System (LMS).• Organized and prepared instructional content for multiple projects while successfully monitoring timelines.• Conducted Subject Matter Expert (SME) interviews to conceptualize and write course material.• Designed instructor-led training manuals and participant activities using the ADDIE model of design.• Listed and documented technical processes for specified job levels. Created performance-based training for diffuser installation & inlet evaporative filter systems on gas turbines.• Determined, recommended, and documented instructional standards, learner engagement strategies, and testing criteria for heavy equipment.

Milwaukee, Wi, Us

Achieved contract consultant with Experis Manpower Group in the design of instructional and organizational initiatives to enable ongoing development of individual, divisional, and organizational performance improvement. Demonstrate exceptional skill in the analysis, design, development, implementation, and evaluation of training programs for multiple engagements to include the following:• Capital One• BP

Mclean, Va, Us

• Created the change management strategy to communicate training needs and initiatives for software developers.• Developed and re-designed step-by-step training materials for software developers.• Composed 40 hours of course training activities for multiple organizational divisions.• Created knowledge checks & buzz group training exercises for Test Driven Development (TDD), Code Smells, Refactoring, CI/CD, Ruby, & Cucumber.• Designed clear statements of instructional intent for up to three levels of evaluative learning.• Scripted course content for agile project management, team building, & strategic leadership development/coaching.

London, England, Gb

• Implemented the agile process of iterative design & development using the ADDIE model & MS SharePoint.• Provided oversight to the instructional design team on the appropriate blended training modalities (HDDL, vILT, eLearning, & Instructor-led) for use in Global Wells.• Analyzed departmental learning capabilities and participated in scrum sprints and user testing for technical projects. • Created measurable learning plans following the Metrics that Matter (MTM) practice of evaluation.• Consulted on assessment, selection, learning evaluation, and budget criteria for training design projects.• Oversaw the content strategy of formal and informal learning programs for complex projects. • Collaborated with senior project managers, learning program managers, and directors to assess big picture strategy for training effectiveness.• Interacted with offshore Desktop Publishing (DTP) team to ensure the timely collation of page layouts for instructor led and HDDL materials.• Worked with Subject Matter Experts (SMEs) and Technical Specialists to design performance-based instruction using multiple tools, Adobe Captivate, Articulate, & Adobe Connect.• Created content roadmaps and strategic learning design plans for Management of Change (MoC), Well Integrity, Maximum Anticipated Wellhead Pressure, & Self-verification – Audit Assurance projects.• Used the ADDIE model and Rapid Instructional Prototyping to improve training compliance and production.

Sugar Land, Tx, Us

• Created the KSA and Change Management project plans for evaluating the job role and tool usage of Drilling Superintendents.• Analyzed the training needs for Drilling Superintendents to include technical & non-technical skills for all assets (drillships, semi submersibles, & jack-ups).• Gathered training requirements for SAP Finance, SAP Maintenance, and HRIS Workday.• Identified Competencies or Knowledge, Skills, & Abilities (KSAs) and Stakeholder needs of Drilling Superintendents (DS).• Assessed KSAs to determine needed changes in job structure and Drilling Superintendents’ behavior for managing others.• Designed frameworks and project plans to change the culture and financial planning of Drilling Superintendents.

Fort Worth, Texas, Us

Dublin, Ie

• Managed a budget for training and development in the Leadership Development Program (LDP).• Designed and recommended instructional programs to address needs in basic skills, leadership, and team building.• Oversaw projects in leadership and succession management and recruiting through HRIS HCM.• Used leadership competency maps and rubrics in the recommendation of training & development for supply chain LDP staff.

Houston, Texas, Us

• Achievements: Traveled to Cairo, Egypt and Aberdeen, Scotland to gather global training requirements using the Nominal Group Technique.• Created and managed a Crew Resource Management (CRM) program to include leadership training and communications development for work crews, crew leaders, frontline supervisors, and operational leaders.• Designed training and development interventions for leadership development at the frontline, operational, transformational, and strategic levels using the ADDIE model and leadership competencies (Managing the Work Project). • Wrote and distributed training on organizational development and Management of Change (MOC) initiatives.• Designed skills-based team building, decision-making, emotional intelligence, & delegation curricula using multiple software tools.• Analyzed, Edited, and Evaluated Generational Studies instructional designs/course content for the organization.• Wrote articles/article summaries for the Organization’s Leadership SharePoint site on Generational Studies.• Participated in weekly scrum sessions to assess team status and development of learning projects. • Produced training and development programs to increase human factors awareness post Deep-Water Horizon.• Used the adult learning theory and ADDIE model to design and develop internal and vendor-based programs.• Revised and edited training in Succession Management (ready-now assessments/talent review meetings) and provided insight on HSM (Halliburton Succession Management) system implementation in training program. • Developed competency process maps & rubrics for instructional design and emerging leaders.• Developed train-the-trainer guides, facilitator guides, participant guides, presentations and job aids for learning effectiveness.• Identified skill gaps in leadership and talent development via communications with global Product Service Lines (PSLs).

Dallas, Tx, Us

• Participated in agile sprints to incrementally discuss the development of technical learning products. • Managed more than 77 eLearning course projects which resulted in the maintenance of 1000+ Shareable Content Objects (SCOs) and source files for use on AT&T’s enterprise SAP (LSO) – LMS.• Designed sales & customer relationship management courses to include billing cancellations, optional calling plans-billing, generate orders, & voice pricing tools.• Developed eLearning training designs through collaborations with internal clients, Subject Matter Experts (SMEs), Training Directors, and Content Area Managers (CAMs).• Managed the design and creation of training material by IBM and Tata.• Edited and embedded video for the Electronic Tracking and Ordering System (ETOS) e-Learning course to improve procurement strategies.• Designed and developed immersive course content, games, & simulations using Articulate Engage and Adobe Captivate. • Created technical documentation for SYSLOG and ETOS and conducted field trials on new e-Learning courses.• Implemented the ADDIE process for the effective design and development of Shareable Content Objects.

Conducted needs assessment and analysis to quantify the business impact of training initiatives on school professionals. Monitored standardized changes to the school after implementing APEX, a software tool for evaluating student learning. Designed a performance management scale and evaluated its impact after first launch. Core Responsibilities:• Authored and copy-edited best practices training for effective learning-engagement strategies used to increase or enhance academic compliance. • Performed as a Subject Matter Expert (SME) for instructional strategies in the classroom. • Designed performance system and forms to evaluate teacher performance.• Used force-field analysis to examine, diagnose, and implement change patterns for teaching in a virtual setting.

Phoenix, Az, Us

• Directed the analysis, design, development, implementation, and evaluation of faculty training.• Used the full development phase of the ADKAR change model in the implementation and use of new online distance learning management systems (OLS).• Designed training for eLearning and instructor-led modalities for faculty development.• Created incident management reports and organizational communication policies for identified faculty development issues. • Wrote individual development plans (IDPs) to document progressive development of adjunct staff at the graduate level.• Designed solutions to optimize the onboarding of new adjunct staff using scenarios, case reviews, and team dynamics.• Managed more than 40 adjunct faculty members in the Graduate School of Business (syllabus development/compliance). • Oversaw the performance of adjunct staff and evaluated that performance using academic quality assurance processes.• Taught more than 75 courses in Psychology, Critical Thinking, Business Management, & Organizational Psychology.

Implemented courses in Cultural Diversity, Organizational Psychology, Sociology, General Psychology, Management, Human Resources, Research, Training and Development, Compensation (not an all-inclusive list).

Houston, Tx, Us

Designed a performance-based technical training manual for heavy equipment operation and commercial driver’s license project. Implemented stand-up training for employee orientation, sexual harassment, policy review, and supervisory training. Core Responsibilities:• Designed shift-worker training for stress reduction.• Used ADDIE model to write training plans.• Used multiple training tools in the implementation of employee training.

Bethesda, Md, Us

Provided career counseling and training to dislocated workers and individuals seeking work concluding lay-off processes. Managed cases in Workforce Investment Act (WIA) and budgeted training expenditures for higher education and career education vendors.Core Responsibilities:• Systematically managed clients receiving training services in the Houston area. • Authorized financial payments to vendors and contractors citywide, while serving as an intake and placement officer for dislocated workers seeking training opportunities in various fields. • Audited client accounts and maintained software record databases. • Conducted workforce orientations in addition to managing more than 300 client files.

Master'S Degree, Industrial & Organizational Psychology

Bachelor'S Degree, Psychology

Bachelor'S Degree, Sociology