Adrienne Captain, M.A. (Hr-Od) Email & Phone Number

Houston, TX, US

• Cumulative Work Summary
• Develop and execute on change management communications plans to improve organizational readiness.
• Design customized instructional content, technical courses, and business scenarios to enhance the knowledge & capabilities of employees in the eLearning, vILT, ILT, & HDDL modalities for Oil, Gas, Energy, Education, &.
• Create leadership - executive development programs and organizational development plans for performance improvement.
• Conduct organization-wide needs assessments and analysis for change management, learning development, employee performance, and organizational development.
• Design and evaluate eLearning interventions and assess the measurability of course objectives.

Houston, TX, US

• Business Advertisement (See Current Description):
• Started a consulting practice to analyze, design, develop, implement, and evaluate training programs for multiple industries and organizations.
• Creates coaching plans, design training, and change management strategies to improve performance and employee teamwork dynamics.

Houston, TX, US

• Developed, uploaded, and tracked project documentation, conducted document controls, and file storage using MS SharePoint.
• Managed the technical training & development activities of nine workstreams: Procure to Pay, Plan to Produce, Order to Cash, Produce to Deliver, Record to Report, Lead to Order, Forecast to Plan, Product Lifecycle.
• Observed SAP ERP (ECC) HRIS training implementations and provided advice regarding improvements to the learning structure.
• Participated in Business Integration Testing (BIT) meetings to coordinate the training schedule for a large merger & acquisition project for SAP usage.
• Consulted with SMEs to create and distribute the global SAP training schedule for ASI.
• Conducted project assessments to ensure the scope of learning is applied and immersive.

Houston, Texas, US

• Created project documentation, monitored project progression, and communication plans using MS SharePoint.
• Evaluated organizational technical training needs in Sales Compensation for a large-scale Change Transformation ERP & HRIS project.
• Used Change Impact Assessments to determine development needs and training requirements for employees due to the implementation of new systems and bridges, i.e. (Order Management System, SAP Commissions, Enterprise.
• Conducted needs analysis and assessed learning issues from the implementation of SAP Fiori.
• Participated in FAQ (Frequently Asked Questions) development and ITIL library incident tracking.
• Mapped learning content to specified job roles, competencies, & processes.

San Diego, California, US

• Managed instructional design and learning projects in Sales & Operations.
• Developed scoping initiatives and project plans for job role changes using new software ITSM Salesforce tools.
• Set the strategy for learning projects in Sales Auditing and Billing for Service Management & Operational roles.
• Evaluated job role documentation processes and created project plans for learning & development.
• Engaged Stakeholders using collaboration tools (WebEx) to discuss Cloud offerings and job role changes for Service Managers.
• Collected and documented client requirements, defined plans and scheduled artifacts for operations projects.

London, England, GB

• Assessed learning impact due to changes in modality on employees and managers.
• Designed measurable learning plans following the Metrics That Matter (MTM) practice of evaluation.
• Created scope documents to include budget, resourcing, and design criteria for technical program development.
• Evaluated training needs and collaborated/consulted with Subject Matter Experts and Learning Solutions Managers to design field trip operations training for leaders and employees using storyboarding processes for.
• Advised Learning Management on appropriate instructional design processes to support business objectives in Upstream Learning – Petrotechnical Academy.
• Leveraged the use of enterprise management solution Project Server & MS SharePoint for reporting project time, details, & content design.

Houston, Texas, US

• Project Manager of Training Product Design & Development 01/2017 – 03/2017
• Designed project management business cases and milestones report structure for vendor-created projects.
• Developed training standards for project development and designed the scope document framework for the business.
• Created iterative statements of work and project scope documents to ensure compliance in the design of training programs.
• Managed projects using Asana and other project reporting tools.
• Examined design standards and made recommendations for improving training quality & acquiring training resources.

Houston, Texas, US

• Identified critical change standards & designed Rig Fundamentals training and learning criteria for new talent hired into the organization using Lectora authoring software.
• Tracked change initiatives for technical learning design projects and collaborated with learning managers using Skype – IM tools.
• Worked with Technical Subject Matter Experts (SMEs) and regional learning development managers to design new training.
• Established a leadership capability for developing hi-potential employees in the organization.
• Created leadership pipeline development strategies for improving bench strength in several business units via rotational program design.
• Designed & developed course material to include job responsibilities of rig employees, Primary & Secondary Well Control, At-Risk Behavior, & Hazard Identification.

Orange, CA, US

• Adjunct Professor (Online Platform)
• Designed communications to engage adult learners in a Blackboard LMS online environment.
• Engaged students on the subjects of personality, psychological theories and concepts, research dynamics, and abnormality.
• Trained - Coached students on the use of Blackboard and BrightSpace Learning Management Systems when needed.
• Worked extensively in a social distance learning function using Moodle-based learning systems.
• Used course rubrics, online grade book, and formative evaluations to assess student progression.

Spring, Texas, US

• Collaborated with the Talent Management team to establish learning criteria for employees and managers in performance management.
• Configured performance details for competency models in the Performance & Goals bundle of SuccessFactors.
• Used the competency libraries in SuccessFactors to align the organization’s competency models with the Writing Assistant and Coaching Advisor features.
• Designed and implemented training on how to configure and write content in the Writing Assistant and Coaching Advisor features of SuccessFactors software for the Chevron Phillips Chemical audience.
• Developed quick reference guides to support Human Resources Business Partners on how to conduct Calibrations in SuccessFactors.
• Created a project scope document with built-in behavioral change management, communication, & risk management plans.

Boston, MA, US

• Developed training & learning design documents from technical manuals and process elements for use on the Learning Management System (LMS).
• Organized and prepared instructional content for multiple projects while successfully monitoring timelines.
• Conducted Subject Matter Expert (SME) interviews to conceptualize and write course material.
• Designed instructor-led training manuals and participant activities using the ADDIE model of design.
• Listed and documented technical processes for specified job levels. Created performance-based training for diffuser installation & inlet evaporative filter systems on gas turbines.
• Determined, recommended, and documented instructional standards, learner engagement strategies, and testing criteria for heavy equipment.

Milwaukee, WI, US

• Achieved contract consultant with Experis Manpower Group in the design of instructional and organizational initiatives to enable ongoing development of individual, divisional, and organizational performance.
• Capital One
• BP

Mclean, VA, US

• Created the change management strategy to communicate training needs and initiatives for software developers.
• Developed and re-designed step-by-step training materials for software developers.
• Composed 40 hours of course training activities for multiple organizational divisions.
• Created knowledge checks & buzz group training exercises for Test Driven Development (TDD), Code Smells, Refactoring, CI/CD, Ruby, & Cucumber.
• Designed clear statements of instructional intent for up to three levels of evaluative learning.
• Scripted course content for agile project management, team building, & strategic leadership development/coaching.

London, England, GB

• Implemented the agile process of iterative design & development using the ADDIE model & MS SharePoint.
• Provided oversight to the instructional design team on the appropriate blended training modalities (HDDL, vILT, eLearning, & Instructor-led) for use in Global Wells.
• Analyzed departmental learning capabilities and participated in scrum sprints and user testing for technical projects.
• Created measurable learning plans following the Metrics that Matter (MTM) practice of evaluation.
• Consulted on assessment, selection, learning evaluation, and budget criteria for training design projects.
• Oversaw the content strategy of formal and informal learning programs for complex projects.

Sugar Land, TX, US

• Created the KSA and Change Management project plans for evaluating the job role and tool usage of Drilling Superintendents.
• Analyzed the training needs for Drilling Superintendents to include technical & non-technical skills for all assets (drillships, semi submersibles, & jack-ups).
• Gathered training requirements for SAP Finance, SAP Maintenance, and HRIS Workday.
• Identified Competencies or Knowledge, Skills, & Abilities (KSAs) and Stakeholder needs of Drilling Superintendents (DS).
• Assessed KSAs to determine needed changes in job structure and Drilling Superintendents’ behavior for managing others.
• Designed frameworks and project plans to change the culture and financial planning of Drilling Superintendents.

Fort Worth, Texas, US

Dublin, IE

• Managed a budget for training and development in the Leadership Development Program (LDP).
• Designed and recommended instructional programs to address needs in basic skills, leadership, and team building.
• Oversaw projects in leadership and succession management and recruiting through HRIS HCM.
• Used leadership competency maps and rubrics in the recommendation of training & development for supply chain LDP staff.

Houston, Texas, US

• Achievements: Traveled to Cairo, Egypt and Aberdeen, Scotland to gather global training requirements using the Nominal Group Technique.
• Created and managed a Crew Resource Management (CRM) program to include leadership training and communications development for work crews, crew leaders, frontline supervisors, and operational leaders.
• Designed training and development interventions for leadership development at the frontline, operational, transformational, and strategic levels using the ADDIE model and leadership competencies (Managing the Work.
• Wrote and distributed training on organizational development and Management of Change (MOC) initiatives.
• Designed skills-based team building, decision-making, emotional intelligence, & delegation curricula using multiple software tools.
• Analyzed, Edited, and Evaluated Generational Studies instructional designs/course content for the organization.

Dallas, TX, US

• Participated in agile sprints to incrementally discuss the development of technical learning products.
• Managed more than 77 eLearning course projects which resulted in the maintenance of 1000+ Shareable Content Objects (SCOs) and source files for use on AT&T’s enterprise SAP (LSO) – LMS.
• Designed sales & customer relationship management courses to include billing cancellations, optional calling plans-billing, generate orders, & voice pricing tools.
• Developed eLearning training designs through collaborations with internal clients, Subject Matter Experts (SMEs), Training Directors, and Content Area Managers (CAMs).
• Managed the design and creation of training material by IBM and Tata.
• Edited and embedded video for the Electronic Tracking and Ordering System (ETOS) e-Learning course to improve procurement strategies.

• Conducted needs assessment and analysis to quantify the business impact of training initiatives on school professionals. Monitored standardized changes to the school after implementing APEX, a software tool for.
• Authored and copy-edited best practices training for effective learning-engagement strategies used to increase or enhance academic compliance.
• Performed as a Subject Matter Expert (SME) for instructional strategies in the classroom.
• Designed performance system and forms to evaluate teacher performance.
• Used force-field analysis to examine, diagnose, and implement change patterns for teaching in a virtual setting.

Phoenix, AZ, US

• Directed the analysis, design, development, implementation, and evaluation of faculty training.
• Used the full development phase of the ADKAR change model in the implementation and use of new online distance learning management systems (OLS).
• Designed training for eLearning and instructor-led modalities for faculty development.
• Created incident management reports and organizational communication policies for identified faculty development issues.
• Wrote individual development plans (IDPs) to document progressive development of adjunct staff at the graduate level.
• Designed solutions to optimize the onboarding of new adjunct staff using scenarios, case reviews, and team dynamics.

Implemented courses in Cultural Diversity, Organizational Psychology, Sociology, General Psychology, Management, Human Resources, Research, Training and Development, Compensation (not an all-inclusive list).

Houston, TX, US

• Designed a performance-based technical training manual for heavy equipment operation and commercial driver’s license project. Implemented stand-up training for employee orientation, sexual harassment, policy review.
• Designed shift-worker training for stress reduction.
• Used ADDIE model to write training plans.
• Used multiple training tools in the implementation of employee training.

Bethesda, MD, US

• Provided career counseling and training to dislocated workers and individuals seeking work concluding lay-off processes. Managed cases in Workforce Investment Act (WIA) and budgeted training expenditures for higher.
• Systematically managed clients receiving training services in the Houston area.
• Authorized financial payments to vendors and contractors citywide, while serving as an intake and placement officer for dislocated workers seeking training opportunities in various fields.
• Audited client accounts and maintained software record databases.
• Conducted workforce orientations in addition to managing more than 300 client files.

Master'S Degree, Industrial & Organizational Psychology

Bachelor'S Degree, Psychology

Bachelor'S Degree, Sociology