General Manager / Partner
CurrentAs General Manager and newest Partner of Parallel Napa Valley, I run the day-to-day operations for this boutique 700-case winery produced by renowned winemaker, Philippe Melka. I manage all aspects of sales (both DTC and wholesale), marketing (including website, social media, email and print materials), inventory, shipping, compliance, customer relations, tasting room operations (including developing print materials, wine and food pairings, hosting guests and hiring and training on-call hosts), wine events, travel, strategy, analysis, annual planning, bottling twice per year, and financial management as the sole employee (on a contract basis).ACCOMPLISHMENTS• Complete renovation of infrastructure, financial systems/reporting, and operations in less than three years, which brought the company to its first profitable year after 21 years in business.• Quickly adapted and remained nimble during the pandemic creating online tasting and engagement opportunities as well as collaborating with comparable premium brands to design attractive online offers. • Wine Club Membership has grown more than 550% while DTC sales increased more than 200% over the past five calendar years.• Continually develop innovative programming, based on data analysis, to adapt to changing consumer behaviors both in the industry and within the winery, including a program to acknowledge and reward repeat buyers while encouraging them to purchase more frequently as well as a new wine club to attract younger buyers who will grow with the brand.• Created a robust travel program inviting buyers and Wine Club Members to host small, private events, which has resulted in more than 1100% growth in Event revenue.• Established a new Wine Club Membership Orientation, which members can complete online via a YouTube video or request a 1:1 Zoom session, with a goal of reducing attrition.• Garnered 200 5-Star Reviews on TripAdvisor for exceptional customer-centric service and engagement.