Adrienne Deloera Email & Phone Number

SOUTHEASTERN GROCERS, Jacksonville, FL 2016 – CurrentProgram Manager – Store DevelopmentKEY ACHIEVEMENTS• Delivers leadership and technical expertise for the planning, managing, and implementation of store renewals and banner conversions projects • Manage and plan for multi-year store renewals across multiple states, banners, and teams expected deployment - 2016- 2019 two hundred remodelso 2016- 2018 completed 160 remodels - Average budget per store >1million. o 2019 60-70 remodels anticipated budget >70 million• Managed and deployed process improvement for 30 business functional areas identifying barriers, solutions to implementation• Developed and deploy a multi-regional competitive blunting program to reduce the weekly sales impact to stores • Developed a program to address constructions cost and change order request• Plans project timelines, tracks progress, monitors program results• Responsible for cross functional communication to support store renewals, conversions, and competitive events. • Identifies and resolves program-related issues and/or risks• Responsible for locating a construction management Saas solution by defining, business requirement, scoring approval and deployment of a Saas software solution providing a single platform across the program

KEY ACHIEVEMENTS•Provides leadership and technical expertise for the planning, managing and implementation of projects. •Plans project timelines and milestones, tracks progress, monitors and communicates project status and determines project costs and controls. Identifies and resolves project-related issues and/or risks•Provides direction and support in the use of project management tools.•Provides leadership and expertise around estimating tasks, milestones, timeframes and resources required for the work, as well as managing issues, risks, changes and dependencies •Utilized project management tools and documentations to enhance the project delivery, tracking and results

Drive continuous improvement by successfully executing projects, direct new process design, capability requirements, business process management, and process control implementations to reduce defects, cost, increase productivity, and deploy metric management plans. Collaborate with designers to develop tools and reporting dashboards. Communication of project results to both internal and external audiences. Mentor others within the continuous improvement organization and Exceed.•Led the calibration initiative between Service and Medical Operations to identify and mitigate risk as well as minimize claims impacts as a result of the implementation of the new care platform•Led effort to document the process for the Alternative Reimbursement Models from contracting to maintenance. •Achieved $410K in Administrative Savings - Clinical Operations resulted in staff realignment not reduction. •Productivity increase for non-clinical staff of 33% and improved Nurses productivity by 108% Nurses. Eliminated paper case files for Member Appeals. •Administrative savings of $116K automation of credit report process and reduction inprinting cost.•Led the CI initiative for the Care Platform RFP. Provided extensive business knowledge of Clinical Operations and their business partners enable the identification and coordination points to support the new member centric model or the member journey through the Delivery systems. •Led a cross functional team of Nurses, Health Care Economics analytics team and application developers to design the Health Analytic application which enables the member centric care member focus model. Accountable for the development of business / system / design requirements and deployment for the Health Analytic tool.

Implemented and maintain provider professional pricing in Diamond.Project lead for the development and implementation of professional pricing in Diamond to support PPO, FEP and Blue Card Host. • Development of business requirements; working issue with several cross-functional teams.• Developed an automated solution for the initial load of providers into Diamond. • Assessed, design and implement fee tables, building benchmarks and price rules to support.

Implemented and maintain Diamond benefits to ensure accuracy of member’s benefits and accumulators. • Functional lead for the Diamond benefits maintenance team. • Design and build medical definition, benefit rules and benefit packages.• Coordinated with multiple areas design for new products.

Managed a multi-functional unit of 12 to20 people both technical and business resources. Individuals were deployed to support the Infrastructures operational data store maintenance and the Decision support area.•Budget preparation for yearly CBA for existing and future projects. •Held monthly MBOs with employees and contractor administered annual reviews. Document and administered corrective action procedures. Provide both positive and negative feedback and outline coaching points for areas of improvement or advancements. •Develop job descriptions for technical and business positions. Posted, interviewed and hired both employees and contractors

Bachelors Of Science, Psychology

Six Sigma Black Belt

Certified Lean I & Ii

Rapid Process Improvement & Facilitation