Adrienne Dowd Email & Phone Number

Alpharetta, GA, US

Atlanta Metropolitan Area

Atlanta Metropolitan Area

Greater Atlanta Area

Alpharetta

Agilysys is a leading developer and marketer of proprietary enterprise software, services and solutions to the hospitality and retail industries. The company specializes in market-leading point-of-sale, property management, inventory & procurement and mobile & wireless solutions that are designed to streamline operations, improve efficiency and enhance the.

Greater Atlanta Area

• Developed the training manual for a custom space optimization software. Authored and managed test scripts for client execution.
• Executed an in depth data mapping and process initiative, documenting multiple data sources, identifying process weaknesses and offering alternative efficiency improvements.
• Evaluated and analyzed data for a casino client, classifying profiles of player behavior, demographics and preferences and presenting marketing strategies based on findings.

Atlanta

• Developed CRM marketing strategies across 23 brands for Reckitt Benckiser.
• Managed a database enhancement initiative to employ unique subscriber activity tracking, including cross-brand reporting in an effort to segment the database and target relevant marketing communications.
• Redesigned the cross-brand portfolio newsletter, increasing open rates by more than 40%. Developed an integrated CRM strategy with the cross-brand team to drive acquisition and engagement.
• Managed the launch of Protect Your Bubble, a UK provider of gadget and pet insurance, as they expanded into the US market. Developed extensive project plan to ensure successful launch of all initiatives, managing.
• Managed simultaneous marketing initiatives, including brand positioning, CRM strategy, online video, digital media, package collateral, and more.
• Oversaw completion of pet and gadget TV spots, managing relationships with talent agencies, production and editing houses, securing final asset delivery through media buyer and Google TV.

• Managed and guided clients through full software implementation process including migration, installation, training and consulting.
• Conducted management planning sessions to determine software customizations and evaluate business processes and workflows.
• Developed customized and detailed implementation project plans for each client, providing continuous status updates and support to complete each project successfully.
• Develop and maintain relationships with clients, providing ongoing extraordinary customer service, training, documentation and product demonstrations.
• Conducted QA testing of various software products prior to each build and service pack release; entered defect and enhancement cases to ensure all requests were reported and documented.
• Authored and maintained Pointwing training documentation, weekly client tips, training videos and other client tools.

• Created all marketing materials for CareerAdvance job fairs, including invitations to job seekers and clients, signage and marketing booklets for all attendees.
• Completed site negotiations, travel logistics and attendee recruiting for all job fairs, staying within budget for each event.
• Managed recruiting and hiring for all internal sales and recruitment positions, as well as sales and management positions for clients.

Assisted clients with their executive, administrative, accounting and general office staffing needs. Created and developed customized business proposals, recruiting plans, training guides and retention plans for clients. Recruited and qualified all candidates by interviewing, testing and evaluating their skills and completing reference and background.

Assisted clients in developing plans to meet their financial goals. Worked with clients regarding service issues and operations for their accounts. Developed, implemented and executed Quality Plan to ensure extraordinary customer interactions and satisfaction.

Operations team lead for new accounts. Administered and supervised the training of new employees on new account procedures and requirements. Supervised and trained New Accounts team of 10-15 members. Wrote and performed quarterly reviews and monthly one-on-ones of New Account Representatives