Adrienne Gaughan Email & Phone Number

Scotts Valley, California, United States

• Executive Support for CEO: Provide comprehensive support to the CEO, including managing a complex calendar, handling email correspondence, and offering both onsite and remote assistance. Facilitate seamless daily operations for executive-level management, ensuring efficient time management and prioritization of critical tasks.• Multifaceted Office Establishment: Spearheaded the creation of a fully operational office, managing everything from the construction team and furniture procurement to IT infrastructure setup.• Comprehensive NDA Management: Manage a complete Non-Disclosure Agreement process, serving as the single point of contact for both standard and customized NDAs, thereby ensuring legal compliance and safeguarding sensitive information.• Event Planning Expertise: Organize and execute various high-profile corporate events, Factory groundbreaking ceremony, Consumer Electronics Show, and seasonal employee parties, enhancing brand image and employee engagement.• Vendor Relations and Management: Efficiently negotiate and manage contracts for essential services such as office cleaning, break room supplies, and daily maintenance, ensuring cost-effective and high-quality services.• Boosting Employee Morale: Initiate and coordinate regular staff appreciation events, happy hours, and weekly lunches, significantly enhancing workplace culture and employee satisfaction.• Cross-Functional Support and Collaboration: Provide seamless support across various departments, including HR, IT, and Marketing, improving overall workflow and operational efficiency.• Global Communication Facilitation: Orchestrate monthly town hall meetings across our Global Workforce ensuring effective communication and alignment with company objectives.• Internal Website Development: Create and maintain an internal SharePoint site, consolidating vital employee information and resources, thereby streamlining access to health benefits, IT support, and company guidelines.

San Francisco Bay Area

• Administrative Support: Provided key support to Santa Cruz County Physician Leadership and Management Team, enhancing overall operational efficiency.• Microsoft Office Suite Expertise: Offered office-wide support and training in Microsoft Office Suite, including troubleshooting and optimizing usage.• Vendor Management: Managed all vendor relationships and invoices for Santa Cruz County, ensuring effective operations and cost-efficiency.• Employee Onboarding and Training: Coordinated onboarding and created training schedules for new employees across three medical offices, streamlining the integration process.• SharePoint Site Development: Built and managed SharePoint sites to improve organizational communication and resource sharing.• Event Planning and Coordination: I led the planning and execution of GSJA and SCC events, enhancing community engagement and participation.• Workforce Planning: Actively involved in coordinating workforce planning efforts and aligning staff resources with organizational needs.• Internship Program Management: Ran summer internship programs, contributing to talent development and pipeline.• Media Design: Created digital and print media for events and programming, enhancing event presence and engagement.• Microsoft 365 Training: Provided training for MS365 updates and rollouts, keeping the team current with technological advancements.Key Accomplishments:Community Leadership: Led the KP Administrative Professionals Community, fostering a supportive and collaborative professional network.Tech Tip Tuesday Initiative: Created and curated weekly tech tips, enhancing colleagues' productivity and tech proficiency.Yammer Champion & M365 Ambassador: Drove adoption and effective use of Yammer and M365 within the organization.TEAMS Training and Deployment: Led the training and deployment of TEAMS, enhancing collaboration and communication.

Santa Cruz County

• Executive Support: Provided comprehensive administrative and technical support to the CEO, COO, and Medical Director, including managing logistics, catering, agendas, and travel arrangements for meetings and corporate visits.• IT Support and Coordination: I offered level-one IT support for 60 on-site employees and remote support to off-site physician offices. I coordinated a team of five IT members, ensuring the efficient allocation of resources for ongoing tickets and projects.• Quality Improvement Initiatives: Facilitated monthly physician QI meetings and weekly clinical meetings, contributing to consistent quality improvements in patient care.• Credentialing and Monitoring: Oversaw credentialing processes and monitoring for over 300 physicians, ensuring compliance and up-to-date credentials.• Utilization Management: Acted as the point of contact for all health plan utilization management audits, appeals, and grievances, streamlining communication and resolution processes.• Inventory Management: Managed office inventory, restocked supplies, and placed purchase orders to maintain adequate stock levels.• Support Request Triage: Incoming support requests were triaged based on priority and impact on patient care, enhancing service efficiency and effectiveness.• Financial Management Support: Assigned charges and purchases to client accounts and prepared monthly invoicing for the Finance Department, aiding in financial oversight and accuracy.• Project Management: Created and managed IT projects, coordinating tasks and deliverables between technicians, vendors, and clients, ensuring timely completion and meeting deadlines.